Senior Account Executive

Job Profile Summary:

The Senior Account Executive is responsible for managing a portfolio of small and medium enterprises (SME) accounts, driving sales growth through cross-selling and up-selling. They lead strategic communication, collaborate with internal teams and partners, and facilitate sales reporting for senior management. They develop and maintain strong sales pipeline, build long-term client relationships, mentor junior staff, and manage high-value accounts to ensure customer satisfaction and retention.

Responsibilities:

• Acquires and builds relationships with small and medium enterprises (SME) accounts across one or more defined sales territories
• Identifies and capitalizes on cross-selling and up-selling opportunities within target accounts, driving revenue growth and customer satisfaction
• Collaborates extensively with internal teams, including product development, marketing, and customer support, to ensure comprehensive fulfillment of client needs
• Prepares and presents detailed accounts and transaction reports to senior management, providing actionable insights and recommendations
• Utilizes insights derived from performance reviews, internal discussions and market research to update internal sales systems and procedures, and enhance customer experience
• Achieves and exceeds sales objectives, and contributes to the development and execution of the go to market strategy for strategic partnerships
• Develops and nurtures long-term relationships with high value accounts, acting as a trusted advisor, with focus on maximizing customer satisfaction and retention
• Mentors and guides junior account executives, fostering a culture of continuous learning and professional development within the team
• Applies expert knowledge of inside and outside sales concepts in SME accounts and provides strategic support to sales team by developing retention strategies and managing key accounts
• Employs a high standard of account management judgement to tackle open-ended problems that are difficult to prioritize, and define how things are done
• Collaborates with cross functional teams to develop lead generation strategies and improve conversion rates

Qualifications:

Education:

• Bachelors or master’s degree in sales, business administration or equivalent

Experience:

• 5-8 years of experience with bachelor's or 4-7 years of experience with Master's in areas such as account management, sales, sales operations or equivalent

Skills:

Technical/Functional Skills:

• Account Management
• Consultative Selling
• Industry Expertise
• Sales Processes
• Cold Calling
• Customer Centric Mindset
• Effective Delegation
• Time Management
• Resource Planning & Allocation

Behavioural Skills:

• Cross-Functional Collaboration
• Effective Communication
• Empathy
• Customer Focus
• Adaptability
• Critical Thinking
• Conflict Resolution
• Team Building