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364 Barclays Shared Services Jobs

Head of Middle Office

6-11 years

Pune

1 vacancy

Head of Middle Office

Barclays Shared Services

posted 11d ago

Job Description

  • Ensure all daily Internal controls and processes are completed as required with any necessary risk escalated to Service lead and above where necessary with clear delineation between awareness and escalation
  • Ensure all Internal exceptions are understood and appropriately escalated accordingly
  • Ensure completion of daily follow the sun handover between regions with appropriate awareness and escalation is onward communicated
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
  • Ensure any audit and risk incident related issues are remediated within the appropriate deadlines
  • Ensure appropriate realignment of resource across Internal Exception globally as well as across the broader IBMO as appropriate taking into account Sapience data
  • Review, check challenge and provide approval to Core Business services for NAPA and Approximate Bookings with key focus around manual processes and control environment
  • Ensure optimal and efficient structure of the team with quarterly reviews with the service lead to check and challenge
  • Build a high-performance environment and implement an inclusive people strategy that attracts, retains, develops and motivates the team ensuring an effective succession plan
  • Ensure completeness of controls on the GMO control catalogue and a robust assessment through the annual RCSA cycle
  • Perform thorough reconciliation logic reviews per the annual cycle
  • Periodic reviews / due diligence to identify and remediate control gaps
  • Representation and submissions of key risk and escalation items to the monthly business control forum
  • Purpose of the role
    To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.
    Accountabilities
    • Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
    • Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the banks operations.
    • Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the banks objectives and SLAs.
    • Management of operational professionals and provide guidance, coaching and support to improve colleagues delivery quality.
    • Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
    • Compliance with all regulatory requirements and internal policies related to customer experience.
    • Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
    • Management of attrition by working closely with HR in implementing retention initiatives for work force.
    Director Expectations
    • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
    • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
    • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
    • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
    • Escalates breaches of policies / procedure appropriately.
    • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
    • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
    • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
    • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
    • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
    • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
    • Negotiate with and influence stakeholders at a senior level both internally and externally.
    • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
    • Mandated as a spokesperson for the function and business division.
    All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.

    Employment Type: Full Time, Permanent

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    Prepare for Officer roles with real interview advice

    Top Barclays Shared Services Officer Interview Questions

    Q1. Tell something about SOX(Sarbanes Oxley Act)
    Q2. What is Return on Tangible Equity (RoTE), and how do planning and budgeting work?
    Q3. What is risk and why is it necessary to have a risk function for an organisation
    View all 24 questions

    What people at Barclays Shared Services are saying

    Officer salary at Barclays Shared Services

    reported by 4 employees with 4-9 years exp.
    ₹5 L/yr - ₹9 L/yr
    44% more than the average Officer Salary in India
    View more details

    What Barclays Shared Services employees are saying about work life

    based on 1.1k employees
    70%
    78%
    71%
    90%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Barclays Shared Services Benefits

    Free Transport
    Cafeteria
    Free Food
    Health Insurance
    Job Training
    Soft Skill Training +6 more
    View more benefits

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