Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Mphasis Team. If you also belong to the team, you can get access from here

Mphasis Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

115 Mphasis Jobs

Unit Manager

5-8 years

₹ 4.8 - 8.7L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

1 vacancy

Unit Manager

Mphasis

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Job Description - Claims Unit Manager

Claims Unit Manager Role Profile

Reports into: Claims Manager

Line Management Responsibility: Yes

Level: 5

Location: Pune (hybrid working up to 50% available)

Employing Entity: Mrald (Mphasis s dedicated UK Insurance operational services delivery vehicle)

Role overview

Lead the day-to-day activities of a Claims team ensuring delivery of an effective high-quality Claims service for the business it services and ensures the team delivers to agreed SLAs KPIs. Support the Claims Manager in providing strategic leadership and support to the Claims function as a whole delivering an excellent service to SLAs KPIs as a whole function as well as recommending and overseeing improvement initiatives.

Responsibilities

Oversee/lead the performance and running of a Claims team

Ensure the team have the appropriate knowledge, skills and cultural requirements to perform the role

Deliver the service to the agreed SLAs KPIs

Operational reports like Diaries, ECF outstanding, Static Claims, Open Movements and SharePoint management to govern effectively.

Responsible for day-to-day people management of a Claims Team

Expertise in End-to-End Claims management, for New losses, Subsequent Claims,

Settlements for Motor, Property Liability, Aviation, Marine Energy teams (Personal Lines London Specialty business)

Handling team queries of any processing queries

Allocate the work to the team and ensure of each item get processed within SLA.

Responsible for monitoring the progress of work, productivity of the team

Build and manage relationships with key internal and external stakeholders e.g., Front Office execs, Business Unit leaders, Middle Office leaders Claims handler, central support leaders, IBA teams, auditors and regulators

Effectively support and embed on-going operational and strategic business change into the team s processes, organizational structure and ways of working

Working with the Claims Manager Business Operations Consultant ensure that Claims business processes SOPs are effectiveefficient. Where appropriate suggest /or review ideas for improvement of revised business processes /or SOPs

Responsible for ensuring that Claims processes, policies and procedures are implemented, adopted followed within the team

Work on Claims related projects including but not limited to transformations, transitions, acquisition due diligence and integration, MI improvements and system enhancements

Ensure the Claims processing team, IBA and the business work together and align to achieve business results and Service Level Agreements (SLAs) together with the delivery of best practice training and guidance

Where required support and co-ordinate input to external Audit and regulatory exercises as required

Ensure adherence to, and support, all company compliance, policy, risk management and audit requirements

Ensure successful personal team completion of training and assessment exercises as assigned from the Compliance and Training Departments

Skills experiences

Must have

+6 years working within the commercial insurance industry

+6 years experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications.

+6 years experience working within a claims processing team

Good understanding of London Market Specialty insurance

A thorough understanding of the end-2-end insurance placement process

Very good communication skills (written and verbal)

Ability to work on own and as part of a team

Very good knowledge of MS Office (Word, Excel PowerPoint

Preferred

+3 years experience in leading a team, including ability to drive for results and motivate staff demonstrating leadership experience

Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required

Professional Insurance industry qualification is a plus (CII)

University degree graduate

Basic understanding of risk management principles

Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team.

Experience in working with automated assisted processes

Quality Standards awareness

Good relationship building skills

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.


Employment Type: Full Time, Permanent

Read full job description

Mphasis Interview Questions & Tips

Prepare for Mphasis Unit Manager roles with real interview advice

What people at Mphasis are saying

3.1
 Rating based on 49 Unit Manager reviews

Likes

Work Environment

  • Salary - Good
  • +6 more
Dislikes

Nothing in Particular

Read 49 Unit Manager reviews

Unit Manager salary at Mphasis

reported by 267 employees with 5-15 years exp.
₹3.3 L/yr - ₹11.3 L/yr
19% more than the average Unit Manager Salary in India
View more details

What Mphasis employees are saying about work life

based on 8.3k employees
67%
82%
68%
63%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Mphasis Benefits

Submitted by Company
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Submitted by Employees
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Work From Home
Team Outings +6 more
View more benefits

Compare Mphasis with

Cognizant

3.8
Compare

Wipro

3.7
Compare

Accenture

3.8
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

LTIMindtree

3.8
Compare

Hexaware Technologies

3.6
Compare

KPIT Technologies

3.4
Compare

Persistent Systems

3.5
Compare

DXC Technology

3.7
Compare

Sutherland Global Services

3.6
Compare

eClerx

3.3
Compare

L&T Technology Services

3.3
Compare

Coforge

3.3
Compare

Virtusa Consulting Services

3.8
Compare

CGI Group

4.0
Compare

Cyient

3.6
Compare

GlobalLogic

3.7
Compare

Similar Jobs for you

Operations at Resy

Gurgaon / Gurugram

2-5 Yrs

₹ 7-10 LPA

Vice President Credit at HSBC electronic data processing india pvt ltd

Mumbai

8-12 Yrs

₹ 10-14 LPA

Project Accountant at Gensler

Bangalore / Bengaluru

6-10 Yrs

₹ 9-13 LPA

Senior Operations Analyst at Accenture Solutions Pvt Ltd

Noida

5-8 Yrs

₹ 5-9 LPA

Risk and Compliance Manager at IBM India Pvt. Limited

Pune

5-7 Yrs

₹ 7-9 LPA

Technician at Pricewaterhouse Coopers Private Limited

Bangalore / Bengaluru

2-5 Yrs

₹ 7-10 LPA

Operations at CLSA Technology and Services

Pune

3-4 Yrs

₹ 9-13 LPA

Operations at CLSA Technology and Services

Pune

2-6 Yrs

₹ 8-12 LPA

Senior Manager at Anzaa Consultants

Mumbai

9-13 Yrs

₹ 11-15 LPA

Oracle at Pricewaterhouse Coopers Private Limited

Bangalore / Bengaluru

2-5 Yrs

₹ 9-13 LPA

Mphasis Pune Office Locations

View all
Pune Office
Mphasis Software & Services India P, No. 33, 2nd Floor, Sakar 10, Sassoon Road, Opp. Jehangir Hospital, Camp, Swargate Pune
Maharashtra 411001
Pune Office
Mphasis Limited, Magarpatta, Cybercity, Tower IV, Magarpatta City, Hadapsar Pune
Maharashtra 411013

Unit Manager

5-8 Yrs

Pune

2mon ago·via naukri.com

Travel Invoicing

0-2 Yrs

Bangalore / Bengaluru

1hr ago·via naukri.com

Mega drive For BCA fresher For technical voice process

0-1 Yrs

₹ 2 - 3.25L/yr

Bangalore / Bengaluru

2d ago·via naukri.com

Senior UI Path Developer

5-10 Yrs

Bangalore / Bengaluru

3d ago·via naukri.com

Direct Tax Manager (US)

7-10 Yrs

Bangalore / Bengaluru

3d ago·via naukri.com

Delv Senior Software Eng

6-10 Yrs

Hyderabad / Secunderabad

4d ago·via naukri.com

Sr. Knowledge specialist

1-2 Yrs

₹ 4.25 - 5.5L/yr

Hyderabad / Secunderabad

5d ago·via naukri.com

Mphasis- Virtual Drive only For US Mortgage- Origination,Bangalore

1-4 Yrs

Bangalore / Bengaluru

5d ago·via naukri.com

Opening For Java Full stack Developer

5-9 Yrs

Pune, Chennai

6d ago·via naukri.com

Transctn Procng Off- Non voice

1-4 Yrs

₹ 2 - 3.25L/yr

Bangalore / Bengaluru

6d ago·via naukri.com
write
Share an Interview