Analyst-Operations Excellence

You Lead the Way. We ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what s possible and we re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60, 000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Join Team Amex and lets lead the way together .

How will you make an impact in this role?

Function Description:

This role is within CEG Risk & Systems team, to work as a Third-Party Relationship Managers (TRM) Or Tactical Contact for all vendor governance activities. This position is working in a fast-paced environment assisting CEG Third Parties in ensuring all vendor compliance and audit requirements for vendors are met accurately, completely and on a timely basis. Support Third Parties in completing assessments and ongoing monitoring for approximately 400 vendors globally. The person will maintain the relationship throughout the governance activities and will provide guidance and support in completion of vendor related assessments, meet critical deadlines and provide some guidance for ongoing performance monitoring on key performance metrics.

Responsibilities include:

The role is primarily in Third party vendor Governance / Compliance activities for CEG which includes but not limited to TLM(Third Party Lifecycle Management) & TSM(Third Party Information Security Management) , regulatory requirements and working with various local market regulators for vendor compliances.

Perform role of TRM or Tactical contact in timely completion of

• • Third Party Lifecycle Management (TLM) pre-contract activities
  • TLM post-contract activities including Ongoing Oversight
  • Third Party Security Management (TSM) Pre and Post Logical and Physical reviews
  • Remediate TLM and TSM gaps making informed decisions of when due diligence is/is not required

Support internal and external audits

Maintain key supplier data inventory analysis as and when needed

Build/maintain strong relationships with key partners: regular forums /steering committees with Third Party Global team, Information Security Office, Ops Risk, TRMs Third Parties, Various Risk Pillar SMEs like Privacy / Compliance and other stakeholders as required

Provide best practices, promotes consistency and lead/contribute to initiatives to improve and streamline processes

Partner closely with regional teams and CoEs on priorities, planning and process improvements. Plans for TLM and TSM related activity and prep/update Operational teams

Look for creative, alternate solutions and consolidation opportunities

Help to build a revised risk mitigation framework in collaboration with TSM, TLM, Ops Risk, etc.

Ensure that deliverables meet quality standards, timeline, and stakeholders expectations with flawless execution

Drive analytical insights and reporting working with internal teams/customers and deliver value for business

Create high quality and executive ready documentation and actionable business insights.

Minimum Qualifications:

Detail orientated with high levels of accuracy and productivity

Self-starter with high degree of personal accountability, ability to work independently, and between cross-functional internal and external groups

Flexible approach and ability to think outside the box

Strong relationship management skills as dealing with multiple stakeholders / partners and third-party vendors

Flexibility and enthusiasm to take special projects and collaborate to drive success for the team

Prior relevant work experience in Vendor governance Or Third-Party Risk Management Or Compliance

Technical knowledge of Third-Party compliance and related program requirements

Proficiency in managing multiple priorities simultaneously

Highly organized with a strong attention to detail

Strong written and verbal communication and relationship building skills

Ability to build relationships, participate in cross functional teams and work independently in a highly matrixed organization

Preferred Qualifications:

Ability to effectively manage multiple competing priorities and pivot quickly in an ever-changing environment

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities