Manager

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express National Bank (AENB) is American Express U. S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.

The Manager, Enterprise Affiliate Management (EAM) Monitoring & Reporting will be responsible for monitoring and reporting on affiliate performance and risk levels and creating and executing board and committee reporting for affiliates across the company.

Responsibilities:

• Create and maintain ongoing execution of affiliate management board and committee reporting including a variety of reports such as risk and performance metric performance, gap management, program health dashboard, and the affiliate watchlist. Also responsible for the creation of the data collection and management strategy for these reports.
• Create ad hoc board and committee presentations and various other types of ad hoc presentations for senior leaders, auditors, and regulators.
• Work with the EAM Relationship and Contract Management team on the creation and execution of monthly, quarterly, and annual performance reports for affiliate agreement owners across the company.
• Work with various reporting, affiliate management, and outsourcing governance teams across the company to create the processes to collect data/results and consolidate into company-wide affiliate reporting. Execute this monthly once created.
• Define and execute affiliate risk assessment process.

Minimum Qualifications:

• Ability to use large amounts of complex data to craft compelling and effective presentations and materials and break down complex ideas into understandable and actionable messages.
• Proven ability to proactivity identify areas of potential risk and implement processes to control and mitigate that risk.
• Strong attention to detail and superior organizational and follow through skills.
• Ability to effectively work with colleagues across the company including within various affiliate management and outsourcing government teams, 2 nd and 3 rd lines of defense, regulators, and senior leaders across the globe.
• Proven ability to focus on innovation and process improvements.
• Proven ability to drive teams toward high productivity and sustained performance.
• Adapts well to and initiates change in the organization.
• Strong written and oral communication skills; good presentation skills with the ability to influence business leaders and partners and understand and communicate linkages across initiatives and disciplines.
• Ability to translate highly technical and complex information into easily understandable terms and define, analyze, interpret, and report meaningful results.

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities