Team Member

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

The process involves working claims on behalf of consumer Debit card holders. The team works on the Debit card transactions which were disputed by BOA customer; setting-up the claims, providing TSP, applicable Fees remediation, indexing of documents received from Merchants/Customers and completing all possible recovery exception processes. This work does not involve interface with the customer.

Job Description*

Debit Fraud associate receives the Debit Card fraud claims from the fraud initiation team which are disputed by the customer to review Temp Credit, applicable Fees, Interest charges that were issued to customers account, documents received from the Customer helps us in identifying Chargeback opportunities resolving the claim and notify the customer associations (Visa/MC/Amex).

Responsibilities*

Respond to customer requests in a timely manner by processing Claims within Turn Around Time

Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities.

Determine the best course of action for the Customer to resolve the claim

Should have strong understanding of the internal policies, procedures, Amex, Visa and MasterCard guidelines to dispute resolution and regulatory requirements when reviewing Customer accounts

Adherence to the SLA s - productivity, turn-around-time, and accuracy

Should be flexible in working multiple functions

Requirements*

Education*

Any Graduate

Foundational skills*

Fundamental understanding of Debit Cards

Good Communication Skills (both written and oral)

Strong analytical skills

Desired skills

Applicable Regulatory Laws for Debit Cards

Detail oriented

Ability to work well under pressure

Ability to multitask and adapt to change

Proficient with Microsoft Office Tools

Proven Problem Solving Skills

Self-motivated and results orientated

To be flexible to work in rotational shifts

Work Timings*

07:30 to 16:30 hrs

Job Location*

GIFT