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49 Bank of America Jobs
Team Member
0-2 years
₹ 3 - 4.6L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
Team Member
Bank of America
posted 12d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank s assets.
- Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure
- Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
- Maintaining the KPIs and KRAs of the process
- The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank s assets.
- The fraud analyst would require documenting the research conducted to support the decision taken on alert
- The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
- This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.
Employment Type: Full Time, Permanent
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Rating based on 193 Team Member
reviews
Anonymous · Customer Success, Service & Operations
in New Delhi
Nodal Pickup and home drop- both side cab
- Job security - Good
Salary× Promotion /ratings× Hike doesn't even cover the inflation rates Some processes are good but mine was the worst Won't hire people even if we have loads of volumes for atleast 11 months a year. Indirectly pressure the employees to extend without any extra pay No night allowance Cafeteria is quite expensive for the allowanc..Read More
- Salary - Bad+3 more
Team Member salary at Bank of America
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