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Bank of America

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4.3

based on 3k Reviews

Video summary

73 Bank of America Jobs

Team Member

BA Continuum India Pvt. Ltd.

4.3

based on 3k Reviews

0-2 years

₹ 3 - 4.6L/yr (AmbitionBox estimate)

Mumbai

1 vacancy

Team Member

Bank of America

posted 16hr ago

Job Role Insights

Flexible timing

Key skills for the job

Research Medical Billing Risk Management Claims Adjudication Claims Processing Operational Excellence

+ 1 more

Job Description

The Client Protection organization includes Fraud Prevention & Detection (FP&D) and Claims Resolution & Recovery (CRR). FP&D is responsible for protecting customers and enterprise from fraud attacks whereas CRR is responsible for the research and timely resolution of fraud claims and billing disputes on customers consumer, commercial and small business credit/debit card account.

Job Description*

FP&D is responsible for protecting customers and enterprise from fraud attacks whereas CRR is responsible for the research and timely resolution of fraud claims and billing disputes on customers consumer, commercial and small business credit/debit card account.

Responsibilities*

Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank s assets

Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities as per the procedure

The analyst would require to document the research conducted to support the decision taken on alert

The analyst will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.

This position requires achievement of productivity and Client protection goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.

Requirements*

Education*

Graduation - Preferably Commerce graduate

Experience Range*

0-2 years

Foundational Skills*

o Ability to work well under pressure

o Ability to multitask and adapt to change

o Proficient with Microsoft Office Tools

o Fundamental understanding on Bank

o Good Communication Skills(both written and oral)

o Strong analytical skills

Desired Skills*

o Detail oriented

o Proven Problem Solving Skills

o Self-motivated and results orientated

Work Timings*

24X7

Job Location*

Gift

Employment Type: Full Time, Permanent

Read full job description

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What people at Bank of America are saying

4.4

Rating based on 197 Team Member reviews

Anonymous · Customer Success, Service & Operations in New Delhi

Likes

Nodal Pickup and home drop- both side cab

Job security - Good

Dislikes

Salary× Promotion /ratings× Hike doesn't even cover the inflation rates Some processes are good but mine was the worst Won't hire people even if we have loads of volumes for atleast 11 months a year. Indirectly pressure the employees to extend without any extra pay No night allowance Cafeteria is quite expensive for the allowanc..Read More