Process Associate-Claims

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.   Inviting applications for the role of Process Associate – Claims Your role will require you to utilize your experience in and knowledge of FNOL processing, Payment processing related to claims, understanding Static report and UW control sampling, and working on those reports. You will also be responsible for managing claims mailbox, SIR (Self Insured Retention) processing, generating Loss runs and chasing broker for additional information needed to progress from a bind to a policy.

Responsibilities •    Ability to draw accurate data selection from claim documents, attention to detail imperative, previous experience of claims strongly preferred •    Review, quality control and amendment where necessary of cause of loss and loss location data contained within our claims systems across all lines of business •    Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing, and adjusting claims •    Consistently meet established productivity, schedule adherence, and quality standards •    Authorize the appropriate payment or refers claims to investigators for further review •    Conduct data entry and re-work; analyzes and identifies trends and provides reports, as necessary. •    Consistently meet cycle time/productivity goals that are aligned with corporate objectives •    Ability to consistently meet cycle time/productivity goals •    Examine documents for completeness, accuracy, or conformance to standards

Qualifications we seek in you! Minimum Qualifications / Skills •    Graduate (in any discipline) •    Relevant work experience in claims processing •    Ability to communicate efficiently & effectively, both verbally and in writing •    Good at MS Office Preferred Qualifications/ Skills •    Analyze processes and procedures and identify errors or inconsistencies •    Knowledge of different P&C insurance process and procedure in US market

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.