Senior Team Member

Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products; processing of payments and processing of trade finance transactions.

Job Description*

(Provide a high level overview of the role and scope of responsibilities)

Deposit Management Team deals with Opening/Closing/Maintenance of DDA/Savings Accounts for corporate clients. Entry channels for receiving work is through emails and applications like Global Fulfillment Solutions (GFS), OnBoard Assist (OBA) & iCon - Intuitive Connections. Major Activities - Analysis Fees, Balance Transfer, Identification of Treasury Services, Closing of Account. Account Opening includes activities related to document review, opening accounts on system of record and imaging legal documents to Bank repository. Account Maintenance (fulfillment of signature card maintenance and imaging of legal documents) for commercial and corporate DDA accounts.

Deposit Management team currently service US region only and includes the below sub-functions:

Account Opening deals with Opening of corporate DDA Accounts and verifying/authenticating legal documents and uploading them on Bank Repository

Account Closing deals in closing of Corporate Accounts and deletion of Treasury services, including balance transfer and charging of analysis fees

Legal Name Change (LNC) Team perform ensures entity changes are happening across the globe to deliver client satisfaction

Authority Management (AM) is a global workflow solution simplifying how the Bank manages client entity and account level authorities through Authority Profiles - Workflow within Onboard Assist (OBA) application utilized by both Fulfillment and Servicing teams to manage signers/authorities. Users may setup a single Authority Management case that contains multiple region entity provided they are from the same Family GCI

Responsibilities*

Responsible to ensure that the tasks are completed within the given Service Level Agreements (SLAs)

Need to adhere and meet all Risk, Control and Regulatory Metrics defined for the business

Deliver & manage individual targets & contribute towards process metrics - Productivity, Turnaround Time and Accuracy

Adhere to the Non Negotiable Tasks (NNTs)

Manage regular conversations through emails & online chats with onshore & offshore teams

Provide resolution to the status requests and queries from internal customers

Requirements*

Knowledge of Treasury domain (good to have) Strong business acumen with good written and verbal communication skills Must have eye for detail and should possess strong strategic & analytical skills Excellent time management skills Flexible for shifts

Education*

Graduation/Post-Graduation

Certifications If Any

NA

Experience Range*

2-4 Years

Foundational skills*

Good Communication & Interpersonal skills

Should be a team player

Good understanding of Microsoft Excel and Outlook

Excellent time management skills

Desired skills

Excellent oral/written communication skills

Organized and able to multi-task in a fast-paced environment

Highly motivated, able to work independently and self-starter

Willingness to learn and adapt to changes

Stakeholder Management

Work Timings*

Shift Window: US Business Hours (Monday to Friday)

Job Location*

Hyderabad

Individual contributor who possesses knowledge or skills gained through experience and training. Responsibilities may include operational, service, administrative, technical support, basic level reporting, call center support and reviewing/processing transactions in Operations or Support. Possesses communication, problem solving and general PC skills. Has the responsibility to ensure quality service and effective support for the assigned functions, internal and/or external business partners and customers by following established procedures. Receives general guidance and direction. Incumbents would be Graduates / Post Graduates with 12 - 30 months of work experience.