Manager - Risk Containment Unit

• Do analysis for monitoring suspect transactions.
• Report the findings within timelines to the senior management.
• Investigation & Root Cause Analysis of fraud/dispute cases
• Analysis of Direct Fraud Trends & Investigation/Action to be taken for limiting the risks.
• Ensure proper handholding on all Automation process & RCU projects. Continuously improvement on TAT.
• Share trigger-based data at field for investigation and coordinate with them for timely closure
• Ensure error free dashboards are circulated within defined period

MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
Understand complete various processes and prepare data reports / Dashboard
Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud.
Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.

DECISIONS
(Key decisions taken by job holder at his/her end)
Propose new strategy for field and HO team to prevent malpractice.
Propose changes in system and daily reporting in favor of RCU unit.
Introduce new technology or new ways to control fraud.

INTERACTIONS
(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work
Risk Team: To understand and align on policy changes and ascertain impact
Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.
Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience

External Clients
Roles you need to interact with outside the organization to enable success in your day to day work
Vendors & Channel Partners: - Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.

DIMENSIONS
(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions (FY 19)
(These should be quantifiable numerical amounts)
NA

Other Dimensions (FY 19)
(Significant volume dimensions associated with the job)
Total Team Size: 0
Number of Direct Reports:0
Number of Indirect Reports:0
Number of Outsourced employees:0

Required Qualifications and Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications
a) Qualifications
Minimum Qualification: Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred)
Work Experience
Should at least have 2-3 years of experience in similar industry.
Must have Good Excel knowledge. Having SQL & Power BI knowledge would be preferred.
Good knowledge of Credit Card business.