Unit Manager - Risk Containment Unit/Senior Unit Manager

1. Planning
Interact with respective process owners within Risk Containment Unit to identify the problem areas and brainstorm on probable solutions
Track all open issues, new developments for effective monitoring and timely closure
Review changes in the front-end applications that have an impact on the fraud risk or exposes customer s data to the external parties
Horizontal review of all products to replicate best practices as per the requirements and design of respective products
Planning of Annual Operating Projects for the Unit as well as Long Range plans to optimize the operational processes and introduce new technologies
Carry POCs/Pilots to validate the benefit hypothesis before creation of requirement documents
Business testing of new functionalities before deployment to ensure all scenarios are covered
Post-production movement tracking of functionalities

2. Execution
Review important operational metrics (TAT / Touch / Friction / Productivity / Throughput) and ongoing KPI/KRI monitoring to assess effectiveness/functioning of deployed capabilities
Continuous RCSA on the entire process lifecycle to determine the gaps that have led to frauds or may lead to frauds in future
Engage with Business/COE functions for new plans/projects, so that the RCU adjustments can be done well in advance
Collaborate with the RCU team on field as well as HO
Conduct feasibility analysis through cost and efforts involved vis- -vis benefits

3. Team management and coaching

4. MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
Ongoing changes across the Business processes horizontally which are completely different in nature for each business ranging from B2B business to Payments to B2C & SME
Smaller changes within the ecosystem that impacts the front-end as well as back-end processes
Collaboration with multiple business/risk/CoE teams to ensure all products are covered
Multiple projects/tasks within each product and stringent timelines
Requirements keep changing even after the BRD has been signed off and there is a need to go back to the development team. This impacts project timelines and creates friction as a lot of the work needs to be re-done. Required Qualifications and Experience
Educational Qualifications
a) Qualifications
Minimum Qualification: MBA (IT/ Operations) preferred
b) Work Experience
Minimum 2+ years of experience in COE or PMO role with basic understanding of lending process
Ability to straddle across both functional and technical side, flexibility and humility
Logical reasoning
Acumen to understand fraud trends and setup detective/preventive controls
Hands on experience of Salesforce platform is preferable