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Unit Manager - Risk Containment Unit/Sen...

2-3 years

Pune

Unit Manager - Risk Containment Unit/Sen...

Bajaj Finance

posted 3d ago

Job Role Insights

Flexible timing

Job Description

    

Job Purpose  
â"This position is open with Bajaj Finance ltd.â"

  •  Ongoing review of Process design for an effective operational process with an objective of zero process gap and 0 fraud exposure
  •  Establish and lead Center of Excellence for Risk Containment Unit    

    Duties and Responsibilities  
    1. Planning
  •  Interact with respective process owners within Risk Containment Unit to identify the problem areas and brainstorm on probable solutions
  •  Track all open issues, new developments for effective monitoring and timely closure
  •  Review changes in the front-end applications that have an impact on the fraud risk or exposes customers data to the external parties
  •  Horizontal review of all products to replicate best practices as per the requirements and design of respective products
  •  Planning of Annual Operating Projects for the Unit as well as Long Range plans to optimize the operational processes and introduce new technologies
  •  Carry POCs/Pilots to validate the benefit hypothesis before creation of requirement documents
  •  Business testing of new functionalities before deployment to ensure all scenarios are covered
  •  Post-production movement tracking of functionalities

    2. Execution
  •  Review important operational metrics (TAT/Touch/Friction/Productivity/Throughput) and ongoing KPI/KRI monitoring to assess effectiveness/functioning of deployed capabilities
  •  Continuous RCSA on the entire process lifecycle to determine the gaps that have led to frauds or may lead to frauds in future
  •  Engage with Business/COE functions for new plans/projects, so that the RCU adjustments can be done well in advance
  •  Collaborate with the RCU team on field as well as HO
  •  Conduct feasibility analysis through cost and efforts involved vis-Ã -vis benefits

    3. Team management and coaching

    4.  MAJOR CHALLENGES
    (Challenges faced on an on-going basis in carrying out the job)
    ï‚
  •  Ongoing changes across the Business processes horizontally which are completely different in nature for each business ranging from B2B business to Payments to B2C & SME
    ï‚
  •  Smaller changes within the ecosystem that impacts the front-end as well as back-end processes
    ï‚
  •  Collaboration with multiple business/risk/CoE teams to ensure all products are covered
    ï‚
  •  Multiple projects/tasks within each product and stringent timelines
    ï‚
  •  Requirements keep changing even after the BRD has been signed off and there is a need to go back to the development team. This impacts project timelines and creates friction as a lot of the work needs to be re-done.    

    Required Qualifications and Experience  
    Educational Qualifications
    a) Qualifications
    ï‚
  •  Minimum Qualification:MBA (IT/ Operations) preferred
    b) Work Experience
    ï‚
  •  Minimum 2+ years of experience in COE or PMO role with basic understanding of lending process
    ï‚
  •  Ability to straddle across both functional and technical side, flexibility and humility
    ï‚
  •  Logical reasoning
    ï‚
  •  Acumen to understand fraud trends and setup detective/preventive controls
    ï‚
  •  Hands on experience of Salesforce platform is preferable    

  • Employment Type: Full Time, Permanent

    Read full job description

    Bajaj Finance Interview Questions & Tips

    Prepare for Bajaj Finance roles with real interview advice

    Top Bajaj Finance Risk Containment Unit Interview Questions

    Q1. How to collect default customer. How to trace customer shifted given address
    Q2. Could you plz give a demo of how to sell mobile phn at dealers point.
    Q3. If customer is in NPA category then what percentage waiver we will give him in settlement
    View all 96 questions

    What people at Bajaj Finance are saying

    Risk Containment Unit salary at Bajaj Finance

    reported by 2 employees with 1-2 years exp.
    ₹2.7 L/yr - ₹3.5 L/yr
    At par with the average Risk Containment Unit Salary in India
    View more details

    What Bajaj Finance employees are saying about work life

    based on 6.7k employees
    53%
    72%
    52%
    97%
    Flexible timing
    Monday to Saturday
    Within city
    Day Shift
    View more insights

    Bajaj Finance Benefits

    Job Training
    Health Insurance
    Soft Skill Training
    Work From Home
    Free Transport
    Team Outings +6 more
    View more benefits

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