Senior Executive - Debt Management Services - SME

• To achieve the assigned branchs Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits

• Achieve collections target by visiting customers/agency
• Monitor performance against set parameters and provide regular updates
• Ensure legal guidelines are complied with while repossessing products
• Maintain accurate records of customer interactions and transactions
• Provide regular reports on collection activities and performance
• Handle escalations promptly and effectively to resolve issues
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency
• Monitor performance against set parameters and provide regular updates
• Ensure legal guidelines are complied with while repossessing products
• Maintain accurate records of customer interactions and transactions
• Provide regular reports on collection activities and performance
• Handle escalations promptly and effectively to resolve issues
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients