Deputy Unit Manager - Payments - Ops & Service

Make all the agreed changes in the processes and systems to improve the process;
Ensure focus on all the projects committed in AOP.
To manage, re-design and deploy processes around Bank and PG reconciliation, Merchant operations, Reporting and transaction processing operations to ensure process is streamlined and followed in rigorous manner as it impacts financially.
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)

1. Project planning and reporting
Identify improvement projects and external changes related projects
Generate ideas for improvement projects
Assist in overall preparation of overall project plan for execution of projects and prioritize projects based on requirements
Prepare monthly updates and reports on project status and progress to be shared with Supervisor and Head of Operations, seek inputs on course correction

2. Project management
Review the project plans prepared by the team and provide inputs on enhancing effectiveness
Review achievement of project milestones, adherence to timelines, etc.; Resolve issues, roadblocks and escalations to ensure delivery as per desired objectives
Engage with business stakeholders/ Operations to provide status update on projects

3. Process management
Transaction status mismatch between FSS & Mindgate, PayU & Razorpay (UPI)
Transaction status mismatch between Rewards & Mindgate
Manual debit credit processing after recon to customer and merchant
Matching of funds required for settlement
Disputes & Chargeback debit credit entries
Checking correctness of Settlement at transaction level and Merchant Level
Checking correct MDR & GST charges at the time of merchant settlement
Tracking of Hold transactions, Disputed Transactions & Unsettled transactions
KYC tracking in transaction monitoring
Transaction level check and working in BBPS transactions for rewards and cashback
Manual validation of rewards and cashback provided to customer (Flat-Percentage)
Manual Maker checker level check at credit and disbursement level
Matching of funds required for Cashback/reward credit
Disbursement of total amount to PayU
Checking correctness of Settlement at transaction level and BOU Level
Tracking of Hold transactions and Unsettled transactions
Tracking of refund processing, TAT and debit recovery from merchants

4. Payments processing
Day end BOU Payable and paid working
Checking correctness of all different type of rewards and cashback credit to customer and payment to merchant
Transaction status mismatch between Easy Rewards FSS & Mindgate
Manual debit credit processing after recon to customer and merchant
Matching of funds required for Cashback/reward credit
Disputes & Chargeback debit credit entries
Checking correctness of Settlement at transaction level and Merchant Level
Tracking of Hold transactions, Disputed Transactions & Unsettled transactions
Day end Merchant Payable and paid working
Checking correctness of all different type of rewards and cashback credit to customer and payment to merchant
Settlement UTR uploads and tracking of automated reports to merchants.

4. MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
Changes in Regulatory and legal requirement as this impacts the projects Required Qualifications and Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications
a) Qualifications
MBA / Graduate
Detailed Process knowledge
Strong IT bent of mind
b) Work Experience
Minimum 6 - 7 years of experience in financial industry
Strong project management and stakeholder management skills
Strong lending domain and process understanding
Understanding of lending systems (LMS, CRM, Salesforce , Montran etc. basis the role)
Prior experience in Credit card preferred