System Analyst

• As Tech lead of Rewards IT vertical, you will be spearheading design, development, implementing, supporting and managing IT operations of our Rewards & Loyalty platform along with solution partner(s).
• Taking end to end ownership of New customer Rewards platform configuration & implementation, vendor and internal stakeholder coordination during and post implementations

Duties and Responsibilities

• As Tech lead of Rewards IT vertical, you will be spearheading design, development, implementing, supporting and managing IT operations of our Rewards & Loyalty platform along with solution partner(s).
• Taking end to end ownership of New customer Rewards platform configuration & implementation, vendor and internal stakeholder coordination during and post implementations
• User story solutioning, pipeline management and ensuring timely & quality deliveries by partner and internal teams, cross team coordination for dependent solution / requirement development and its health.
• Developing an integrated solution across all channels and touch points. Championing seamless program integration that creates a consistent experience regardless of how the customer engages with the brand.
• Configuration and A/B Testing of programs and campaigns in the platform as per business requirements
• Drive innovation with new technologies & out of the box ideas to drive engagement in key user segments
• Manage customer rewards and loyalty program campaigns and reporting
• Vouchers and offer management in the system
• Integration of platform with all digital assets for earn and burn
• Monitoring health and uptime of system, manage scaleup and down as per requirement, constantly monitoring ongoing campaigns from system, system Apis and infrastructure
• Coordinating for data infrastructure, MIS, Analytics and KPI Reporting needs
• Maintenance of the overall platform on an ongoing basis
• Provide expedient issue resolution for users and program and identify areas for program efficiencies
• Project management and tracking in Azure Board
• Presenting KPI and status to cross-functional partners, and to leadership
• Serves as Subject Matter Expert (both internal and external) for all aspects of platform and solutioning
• Managing user stories on Azure Board
• Proper documentation of all solution & deliverables
• Adhering to all BFL compliance requirements

Key Decisions / Dimensions

• Approach for interfaces to send / receive data between multiple DBs / Applications
• Preparing data structure
• Creation of implementation plan and planning deployment
• Development Planning and resource planning

Major Challenges

• Keeping up to date with the latest technology
• High volume transaction management and application support
• Handling Production issues and responsible to communicate to business teams
• Maintaining the system uptime to 100%

Required Qualifications and Experience

a) Qualifications

• BE / B.Tech / M.Tech / PG in technology from a reputed institute with min. 6 years of experience
• in tech solutions design development, implementation, Delivery management, TechOps and support
• management

b) Work Experience

• Experience of 6-10 years (E5B)
• Mandatory Skills (tasks may differ basis the below mentioned skill sets)

Must have:

• Experience and Essential Expertise:
• Very strong hands-on technical skills around full stack tech, architecture, middleware and hosting
• Infrastructure
• Deep conceptual as well as hands-on understanding of Microservices, ELK, Kubernetes,
• Dockerization, Mobile app and portal tech solution design, MEAN stack, React / React native, JSON / Rest APIs, Mysql DB, mongo DB cloud infra - AZURE.
• Very strong vendor partner management skills
• Strong project management and team management skills
• Possess excellent communication skills and effectively interacts at all levels
• Strong bias for action & driving results in a high-speed, high-performance environment
• Ability to work on projects with rapidly-evolving dynamics, and flexibility to readily adapt to
• changing business needs with a focus on generating results