Area Manager - Debt Management Services - Mortgages

Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines and complying with regulators norms
1. Allocation Planning: Planning allocation of portfolios to RO s and Agencies Based on:
Performance: Previous months track record
Data Analysis and Insights
Geographical dimensions
Capacity
Location
2. Vendor Management: Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships. Role would include:
Capacity Check based on portfolio trends
Availability checks: Checking if the agencies cater to the particular location
Performance checks: based on data collected on agencies past performance and their record history
Check s on Off Role
3. Processes:
Vendor Bill tracking and confirmation
Performing adequate compliance checks based on company policies and legal requirements
System allocation and admin services facilitation by connecting with the requisite teams
4. People / Team Management
i) New Joinee Inductions
Penapp Code generations
Products information to be shared
Vendor introductions to be made
Information on Performance pay metrices and the policies regarding the same
Teams past performance information to be shared to set a base
ii) Performance Management: Sets milestone targets for the team; Analyses performance along with team to generate insights and plan actions accordingly - ensures improved performance
5. Performance:
DRR of Area/Location
Track vendor wise performance and provide due support
Visit critical cases on field Key Decisions / Dimensions
Management of high value cases
Agency assessment and influencing for support in achieving targets Major Challenges
Portfolio Management - closing cases at Bucket X
Managing difficult locations with scarcity of relevant talent
Need to involve dealers to achieve collection target achievement Required Qualifications and Experience
a) Qualifications
Graduate in any discipline
b) Work Experience
Post qualification - 3 to 5 years
Vendor management - complete cycle
Team management