Area Manager - Debt Management Services - Mortgages

Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines and complying with regulators norms

1. Allocation Planning: Planning allocation of portfolios to RO s and Agencies Based on:

• Performance: Previous months track record
• Data Analysis and Insights
• Geographical dimensions
• Capacity
• Location

2. Vendor Management:

• Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships

Role would include:

• Capacity Check based on portfolio trends
• Availability checks: Checking if the agencies cater to the particular location
• Performance checks: based on data collected on agencies past performance and their record history
• Check s on Off Role

3. Processes:

• Vendor Bill tracking and confirmation
• Performing adequate compliance checks based on company policies and legal requirements
• System allocation and admin services facilitation by connecting with the requisite teams

4. People / Team Management

• i) New Joinee Inductions
• Penapp Code generations
• Products information to be shared
• Vendor introductions to be made
• Information on Performance pay metrices and the policies regarding the same
• Teams past performance information to be shared to set a base
• ii) Performance Management: Sets milestone targets for the team;
• Analyses performance along with team to generate insights and plan actions accordingly - ensures improved performance

5. Performance:

• DRR of Area/Location
• Track vendor wise performance and provide due support
• Visit critical cases on field

Key Decisions / Dimensions

• Management of high value cases
• Agency assessment and influencing for support in achieving targets

Major Challenges

• Portfolio Management - closing cases at Bucket X
• Managing difficult locations with scarcity of relevant talent
• Need to involve dealers to achieve collection target achievement

Required Qualifications and Experience

• a) Qualifications
• Graduate in any discipline
• b) Work Experience
• Post qualification - 3 to 5 years
• Vendor management - complete cycle
• Team management