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Zonal Manager - Debt Management Services - Mortgages
Bajaj Finserv Health
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Purpose
Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities
1. Allocation Planning: Planning allocation of portfolios to agencies and Ros Based on:
Performance: Previous months track record
Geographical dimensions
Capacity
Location
2. Vendor Management: Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships. Role would include:
Capacity Check based on portfolio trends
Availability checks: Checking if the agencies cater to the particular location
Performance checks: based on data collected on agencies past performance and their record history
Field FOS check
3. Processes:
Vendor Bill tracking and confirmation
Performing adequate compliance checks based on company policies and legal requirements
System allocation and admin services facilitation by connecting with the requisite teams
4. People / Team Management
i) New Joinee Inductions
FinnOne Code generations
Products information to be shared
Vendor introductions to be made
Information on Performance pay metrices and the policies regarding the same
Teams past performance information to be shared to set a base
ii) Performance Management: Sets milestone targets for the team; Analyses performance along with team to generate insights and plan actions accordingly - ensures improved performance
5. Performance:
DRR of Area/Location
Track vendor wise performance and provide due support Key Decisions / Dimensions
Management of high value cases
Agency assessment and influencing for support in achieving targets Major Challenges
Portfolio Management - closing cases at Bucket X
Managing difficult locations with scarcity of relevant talent
Need to involve dealers to achieve collection target achievement
Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities
1. Allocation Planning: Planning allocation of portfolios to agencies and Ros Based on:
Performance: Previous months track record
Geographical dimensions
Capacity
Location
2. Vendor Management: Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships. Role would include:
Capacity Check based on portfolio trends
Availability checks: Checking if the agencies cater to the particular location
Performance checks: based on data collected on agencies past performance and their record history
Field FOS check
3. Processes:
Vendor Bill tracking and confirmation
Performing adequate compliance checks based on company policies and legal requirements
System allocation and admin services facilitation by connecting with the requisite teams
4. People / Team Management
i) New Joinee Inductions
FinnOne Code generations
Products information to be shared
Vendor introductions to be made
Information on Performance pay metrices and the policies regarding the same
Teams past performance information to be shared to set a base
ii) Performance Management: Sets milestone targets for the team; Analyses performance along with team to generate insights and plan actions accordingly - ensures improved performance
5. Performance:
DRR of Area/Location
Track vendor wise performance and provide due support Key Decisions / Dimensions
Management of high value cases
Agency assessment and influencing for support in achieving targets Major Challenges
Portfolio Management - closing cases at Bucket X
Managing difficult locations with scarcity of relevant talent
Need to involve dealers to achieve collection target achievement
Employment Type: Full Time, Permanent
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Company Website
50%
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14%
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What people at Bajaj Finserv Health are saying
What Bajaj Finserv Health employees are saying about work life
based on 181 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Bajaj Finserv Health Benefits
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