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Deputy Area Manager - Debt Management Services - Consumer
4-5 years
Indore
1 vacancy
Deputy Area Manager - Debt Management Services - Consumer
Bajaj Finserv Health
posted 18d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts
- Achieve collections target by visiting customers/agency
- Monitor performance against set parameters and provide regular updates and providing proper guidelines
- Milestone reviewing and tracking
- Ensure legal guidelines are complied with while repossessing products
- Travelling with the ROs
- To do timely allocation of the cases of the team members
- Should be Profecient in excel
- Daily tracking of the performance of the team members
- Maintain accurate records of customer interactions and transactions
- Handle escalations promptly and effectively to resolve issues
- Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
- Counsiling and grooming of his direct reportee to enhance and polish their skill sets
- Manage a team of collection officers to achieve overall targets
- Rectify problems encountered during the collection process
- Manage average collection reports to monitor and improve collection performance
- Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation & Case ManagementCompliance & Risk MitigationReporting & Documentation
Employment Type: Full Time, Permanent
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