Senior Relationship Manager - Affordable Housing

Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development


Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities


Achieving & exceeding Business goals


Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development


Meeting up with CAT A builders and getting their projects approved with BAFL
Negotiation with the builders for getting business in a cost effective manner
Identifying the need of sales training, analyzing changing market trends, channel deployment etc

Also giving feedback & suggestions to the RSM


Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work


Recruiting and Retaining high performers


Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction


Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner


Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations


Sales & Collect Model - Managing Collections of the acquired portfolio Key Decisions / Dimensions
(Key decisions taken by job holder at his/her end)
Case approval with ROI limit



6

INTERACTIONS
(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work

Internal Team
Off Rolls team
Risk team
Credit Team
Collections Team
Support Teams (HR,Admin,IT)

External Clients
Roles you need to interact with outside the organization to enable success in your day to day work
Customers
DSA s

7

DIMENSIONS
(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions
(These should be quantifiable numerical amounts)

2-6 CRs depending on the market size and condition



Other Dimensions
(Significant volume dimensions associated with the job)
Total Team Size: (8-12)
Number of Direct Reports: 2-3
Number of Indirect Reports: 0-4
Number of Outsourced employees:(0-5)
Number of locations: 1-5
Number of products: 1 Major Challenges
Customer Service is challenging in dynamic market
Policies for Secured Required Qualifications and Experience
a) Qualifications
Graduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may apply)
b) Work Experience
Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may apply) in managing large sales channels in multiple market environments / corporate sales experience
Prior & relevant experience in the Financial Services Industry, with specific experience of Personal Loans Business Loans/ loans against / purchase of commercial properties
Demonstrated success & achievement orientation


Excellent communication skills


Strong bias for action & driving results in a high performance environment


Demonstrated ability to lead from the front


Excellent relationship skills


Strong analytical skills to drive channel performance and drive profitability


High motivational levels and needs to be a self-starter


Working knowledge of Excel