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Unit Manager - Business Compliance Unit

4-6 years

₹ 6 - 16L/yr (AmbitionBox estimate)

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Pune

Unit Manager - Business Compliance Unit

Bajaj Finance

posted 7d ago

Job Description

Job PurposeThis position is open with Bajaj Finance ltd.To deliver a superior & seamless consumer experience on the digital assets of the company. With increasing focus of being a digital-first company, building a rich user experience & customer lifetime value on our digital assets is of utmost importance to us. There is an opportunity to better serve consumers need by creating a comprehensive digital experience to deliver accelerated growth.

Duties and Responsibilities

PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job)PROJECT MANAGEMENTDeliver an engaging and friction-less customer-focused digital experience across company assets like website, customer service portal and various touchpoints.Assess the companys digital assets on a daily basis to identify, consolidate and report customer experience concerns. Analyse, and synthesize this data to measure and validate the performance of digital experiences primarily for customer journeys. Raise user stories and work along with functional units within marketing and business team to timely deliver the revised journeys.

Work with the product design team to develop and deliver the new customer journeys Own and deliver the KPIs for a zero-error environment and high NPS. Continuously assess competitor scans and market landscape to generate most up-to-date insights, findings and the best digital consumer experience practices across platforms. Champion 2 big consumer experience initiatives in a year to create amazing customer experiences across the entire digital customer journey.4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job)Running a comprehensive project involving multiple stakeholders from within marketing teams like performance marketing, technology, QA, analytics, to centre of excellence units sitting within businesses.Building a customer-in POV along with delivery the busines objectives.

5. DECISIONS (Key decisions taken by job holder at his/her end)Leverage customer behaviour data and draw inferences to create an exceptional customer journey and deliver superior experience.Setting priorities for various projects and leading the same.

6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)Internal ClientsRoles you need to interact with inside the organization to enable success in your day to day workProduct Design team, Performance Marketing, Analytics, Marketing Technology, Quality Analysis Team, Content Team, UI team, and Business COEsExternal Clients Roles you need to interact with outside the organization to enable success in your day to day workNA

7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts)

KEY RESULT AREAS

1.Drive Required Qualifications and ExperienceSKILLS AND KNOWLEDGE(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)Educational QualificationsQualifications & Work ExperienceMasters in marketing from a top B-school2+ years of experience working in a digital experience manager role with a customer-focused, and data-driven mindsetPreferably from an in e-commerce and digital user experience background (strategy, planning, and market analysis)Project managementAnalytical mindset to infer customer behaviour data to develop & execute customer-based journeysExemplary attention to detailExcellent stakeholder management, including the ability to deal with stakeholders at all levelsAbility to work in self-directed, fast-paced, results-oriented environmentComfortable dealing with ambiguity; entrepreneurial mindset and ability to lead a team


Employment Type: Full Time, Permanent

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Bajaj Finance Interview Questions & Tips

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Top Bajaj Finance Unit Manager Interview Questions

Q1. How to collect default customer. How to trace customer shifted given address
Q2. Could you plz give a demo of how to sell mobile phn at dealers point.
Q3. If customer is in NPA category then what percentage waiver we will give him in settlement
View all 96 questions

What people at Bajaj Finance are saying

3.4
 Rating based on 27 Unit Manager reviews

Likes

Salary is ok only.

  • Salary - Good
Dislikes

Apart from salary everything is bakwaas.. Not employee friendly company.

  • Work satisfaction - Poor
  • +2 more
Read 27 Unit Manager reviews

Unit Manager salary at Bajaj Finance

reported by 287 employees with 1-8 years exp.
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₹7.5 L/yr - ₹19 L/yr
113% more than the average Unit Manager Salary in India
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What Bajaj Finance employees are saying about work life

based on 6.7k employees
53%
72%
52%
97%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Bajaj Finance Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Free Transport
Team Outings +6 more
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