Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Bajaj Finance

Compare

4.0

based on 6.7k Reviews

Video summary

1981 Bajaj Finance Jobs

National Manager - Debt Management Servi...

BAJAJ FINANCIAL SECURITIES LIMITED

4.0

based on 6.7k Reviews

4-5 years

Pune

National Manager - Debt Management Servi...

Bajaj Finance

posted 21hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Customer Support Collections Loan Recovery Portfolio Management

+ 6 more

Job Description

Job Purpose
â"This position is open with Bajaj Finance ltd.â"
Managing the collections unit in a particular Region and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guideline

Duties and Responsibilities
Portfolio Management

Analyses trend of incremental portfolios

To reduce forward flows of cases
2. Case Management

Works out changes in allocation patterns along with Area Managers - tracks impact on collection efficiency

Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays

Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team

Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.)

Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant Finn One approvals are obtained
3. Planning, Budgeting, Monitoring

Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be

Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track

Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis-Ã -vis milestone and monthly projections and plans; Initiates pending closures in CRM

Reviews and validates Cost Tracker for agency payments, PP / magic wand data

Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / tele calling / field support;
4. Agency and Dealer Management

Analyses last month performance per agency; Discusses with Area Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps

Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them

Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition
5. Team management:

Takes care of allocations of his / her region and critical locations

Identifies capacity of the locations

Tracks vendor availability in locations
6. Performance Tracking

Tracks location wise|. Team management:

Takes care of allocations of his / her region and critical locations

Identifies capacity of the locations

Tracks vendor availability in locations
6. Performance Tracking

Tracks location wise performance of ACM/CM and ROs based on critical parameters

Tracks last 3 months PP% for each team

Drives critical parameters most relevant with portfolio losses

Required Qualifications and Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications
a) Qualifications
Graduation

b) Work Experience

Minimum 4-5 years of work experience

Prior experience in collections (preferable)

Should have experience in NBFC/ banking sector

Strong people management skills and should have managed a large team in the past with significant field experience

Employment Type: Full Time, Permanent

Read full job description

Prepare for National Manager roles with real interview advice

What people at Bajaj Finance are saying

3.9

Rating based on 4 National Manager reviews

Anonymous · Strategic & Top Management in Pune

Likes

Perks and salary

Salary - Excellent

+4 more

Dislikes

Work life balance

Read 4 National Manager reviews

National Manager salary at Bajaj Finance

reported by 32 employees with 13-23 years exp.

₹35 L/yr - ₹65 L/yr

29% more than the average National Manager Salary in India

View more details

What Bajaj Finance employees are saying about work life

based on 6.7k employees

53%

72%

52%

97%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

Compare Bajaj Finance with

HDFC Bank

3.9

Compare

ICICI Bank

4.0

Compare

Axis Bank

3.8

Compare

Kotak Mahindra Bank

3.8

Compare

State Bank of India

3.8

Compare

Tata Capital

4.1

Compare

Mahindra Finance

4.1

Compare

L&T Finance

3.9

Compare

HDB Financial Services

4.0

Compare

Shriram Finance

4.1

Compare

Muthoot Fincorp

4.5

Compare

IIFL Finance

4.0

Compare

Muthoot Finance

3.6

Compare

Home Credit Finance

4.1

Compare

Manappuram Finance

3.9

Compare

SMFG India Credit

4.0

Compare

Piramal Capital Housing Finance

4.2

Compare

TVS Credit

4.3

Compare

Mahindra Rural Housing Finance

4.0

Compare

Bharat Financial Inclusion

3.9

Compare

Similar Jobs for you

Senior Executive at BAJAJ FINANCIAL SECURITIES LIMITED

Ahmedabad

3-5 Yrs

₹ 5-7 LPA

Senior Executive at BAJAJ FINANCIAL SECURITIES LIMITED

Kozhikode

3-5 Yrs

₹ 5-7 LPA

Cluster Manager at BAJAJ FINANCIAL SECURITIES LIMITED

Patna

5-6 Yrs

₹ 7-8 LPA

Cluster Manager at BAJAJ FINANCIAL SECURITIES LIMITED

Rajkot

4-6 Yrs

₹ 6-8 LPA

Assistant Manager at BAJAJ FINANCIAL SECURITIES LIMITED

Bangalore / Bengaluru

2-4 Yrs

₹ 4-6 LPA

Cluster Manager at BAJAJ FINANCIAL SECURITIES LIMITED

Hyderabad / Secunderabad

5-6 Yrs

₹ 7-8 LPA

Cluster Manager at BAJAJ FINANCIAL SECURITIES LIMITED

Indore

5-7 Yrs

₹ 7-9 LPA

Assistant Manager at BAJAJ FINANCIAL SECURITIES LIMITED

New Delhi

4-5 Yrs

₹ 6-7 LPA

Cluster Manager at BAJAJ FINANCIAL SECURITIES LIMITED

Samastipur

4-6 Yrs

₹ 6-8 LPA

Cluster Manager at BAJAJ FINANCIAL SECURITIES LIMITED

Nawada

4-6 Yrs

₹ 6-8 LPA