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Bajaj Finance

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4.0

based on 6.7k Reviews

Video summary

1979 Bajaj Finance Jobs

Deputy National Lead - B2B ARU

BAJAJ FINANCIAL SECURITIES LIMITED

4.0

based on 6.7k Reviews

8-10 years

₹ 23 - 36L/yr (AmbitionBox estimate)

Pune

Deputy National Lead - B2B ARU

Bajaj Finance

posted 19hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Customer Service Trade Procurement Vendor Management Transmission Line

+ 9 more

Job Description

Job Purpose
â"This position is open with Bajaj Finance ltd.â"
Driving consumer promo related capabilities, business & fulfillment. Ensuring process enhancements to reduce service issues.
Creating avenues for revenue generation & driving cross-sell in marketplace, 3in1, Exotel & other digital mediums

Duties and Responsibilities
Promo design, communication, cross-sell:

Liaising with B2B business heads to design consumer promos for their businesses

Liaising with campaign design & execution team to ensure right communication to the customer

Strategize with marketplace, 3in1, COE teams to drive cross-sell campaigns & generate revenue

Performance Monitoring:

Drive & monitor business through consumer promos

Manage timely fulfilment of promos

Tracking and resolving customer queries on various offers

Driving cross-sell business through all digital and non-digital channels of communication

Stakeholder Management:

Support Business & Product SPOCs to meet their business objectives, in sync with organizational or platform objectives &/or customer engagement frameworks

Liaise with service team for regular updates on customer queries & process enhancement discussions

Vendor/brands management for 3rd party vouchers procurement

Team Management:

Intervention

Plan for Upgrading & developing required Skill sets (People Skill)

Mentoring

4. MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)

Business escalations cause by technology glitch or difficulties

Dependency on data/tech teams for day to day activities like data availability, leads allocation, reporting automation, etc.

5. DECISIONS
(Key decisions taken by job holder at his/her end)

Prioritization of work

Trade Offs with external & internal stakeholders for getting campaigns & reports executed within timelines

6. INTERACTIONS
(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work

Coordinate with business or product spocs for campaign execution

Coordinate with inter department spocs for tech & data support (IT)

Coordinate with intra department spocs for data support & analysis (BIU)

Performance updates & meeting with business or product spocs

Support Customer service teams for resolution w.r.t escalations

External Clients
Roles you need to interact with outside the organization to enable success in your day to day work

Vendors and 3rd party brands

7. DIMENSIONS
(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial & Other Dimensions
(These should be quantifiable numerical amounts)

CPA on consumer promotions

Volume of business generated

Income Per Customer (IPC) generated through cross-sell

Required Qualifications and Experience
a) Qualifications
Post Graduation - MBA

b) Work Experience
Total Experience:7- 8 years
Relevant Experience:2- 3 years
1. Prior experience in offer design & campaign management
2. Prior experience in stakeholder management is an added advantage
3. Should have excellent communication & analytical skills along with strong presentation and data analytics skills
4. Should be an excellent Team Player & Interpersonal Skills
5. High motivational levels and being a self-starter are essentials
6. Leadership qualities are a must have

Employment Type: Full Time, Permanent

Read full job description