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Bajaj Finance

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4.0

based on 6.7k Reviews

Video summary

1981 Bajaj Finance Jobs

Zonal Manager - Debt Management Services...

BAJAJ FINANCIAL SECURITIES LIMITED

4.0

based on 6.7k Reviews

15-18 years

New Delhi

Zonal Manager - Debt Management Services...

Bajaj Finance

posted 21hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Support Project Management Incident Management CRM Change Management Service Management

+ 8 more

Job Description

Job Purpose

Lead and oversee end-to-end collections strategy across the country and

Responsible for achieving targets of the teams

Duties and Responsibilities
Strategic Leadership:

Oversee allocation of debt portfolios, deciding which channels (tele-calling, field operations) are best suited for specific types of debt.

Manage End-to-End Manpower Capacity Planning

Actively engage with the Head of Collection in data analysis, forecasting trends, and setting targets for manpower and collection goals

Stay informed about industry collection trends, integrating insights into strategic decision-making and adjusting approaches for improved performance.

Operational Excellence:

Oversee the day-to-day operations of the DMS, ensuring adherence to SOPs and regulatory protocols

Monitor key performance indicators (KPIs) and implement improvements to enhance operational efficiency.

Address escalated issues from high-value customers

Act as bridge between technology team and field team.

Performance Analysis and Reporting:

Evaluate key performance indicators (KPIs) post closing and generate reports to senior management

Generate monthly reports for senior management, highlighting achievements, challenges, and areas for improvement.

Validate the compliance report feedback submitted by field team to compliance team

Team Management:

Participate in recruitment process to identify right talent for various roles in the team

Identify high potential talent and provide opportunity to groom them for future roles

Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.

Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.

Key Decisions / Dimensions

Decisions related to customer queries and escalations

Decisions related to collection challenges on field

Major Challenges

Decisions related to customer queries and escalations

Decisions related to collection challenges on field

Required Qualifications and Experience
â–ª Post Graduate will be preferable.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Zonal Manager roles with real interview advice

What people at Bajaj Finance are saying

4.9

Rating based on 2 Zonal Manager reviews

Anonymous · Other in Hyderabad / Secunderabad

Likes

Great aggressive company with great top leaders whom i admire

Salary - Excellent

+5 more

Dislikes

Work life balance

Read 2 Zonal Manager reviews

Zonal Manager salary at Bajaj Finance

reported by 22 employees with 11-23 years exp.

₹26.5 L/yr - ₹55 L/yr

142% more than the average Zonal Manager Salary in India

View more details

What Bajaj Finance employees are saying about work life

based on 6.7k employees

53%

72%

52%

97%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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