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L4 Assistant Manager
1-5 years
₹ 6 - 17.8L/yr (AmbitionBox estimate)
Mohali, Chandigarh
1 vacancy
L4 Assistant Manager
Bajaj Auto
posted 18d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
- Review cases with FOS / TL and work assignment basis the disposition code.
- Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
- Receipt book & Repo kits allocation and auditing periodically
- Agency billing closure within 60 days of the work completed month.
- Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
- Handling collection/repo related customer service issues/escalations.
- Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
- BKT resolution with agency and FOs level need to be tracked & reviewed.
- Flow rates to next BKT needs to be restricted on the location you are handling.
- Remove the non-performing FOs and recruitment the fresh team and train as and when required.
- CRM queries needs to be closed as per the TAT assigned.
- RCU audit queries must be reverted before TAT and implementation of committed action at field level.
- Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
- HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
- HHT not working need to be informed to IT team for need of support.
Employment Type: Full Time, Permanent
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Rating based on 89 Assistant Manager
reviews
Anonymous · After Sales Service & Repair
in Kolkata
Excellent place to start career, high learning curve in the 1st 2yrs in the organisation. As a fresher into the corporate world, it can be pretty enriching at the start.
After 3yrs, the work becomes pretty stagnant and one may choose to look for new opportunities outside.
Read 89 reviewsAssistant Manager salary at Bajaj Auto
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