L3

• Level: L3
• Department: Collections (MC DMS)
• Designation: Area Manager Collection (MC DMS)
• Responsible for: Collection s performance
• Location: PAN India
• Experience: Min. 5 yrs. , Financial Services/Banking/FMCG/NBFC preferred
• Preferred Age: Maximum 35 years
• Qualification: Any Graduate (BCA/BBA/BSC/BA)/ P. G. /M. B. A.
• Reporting to: Area Manager Collection (MC DMS)
• Nature of Role: Leader
• Number of reporter: Direct - Depends on area

• Excellent communication / Negotiation skills
• Team Management
• Relationship Management
• Result orientation
• Multitasking

KEY PERFORMANCE AREA

• Achieving the target allocated for the hub
• Reducing the flow rate to the next buckets
• Managing the Cos & maintaining their performance
• Managing the Agencies & monitoring their performance

SKILL SET REQUIRED

DESCRIPTION

Process related

• Managing the collections through team of COs/DMAs.
• Responsible for the collection s performance on various collection parameters such as:

1. Arrear resolution
2. Bucket wise resolutions

(Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area. )

• Performance review on field monthly basis and Quarterly performance review of the CO s of allocated collection targets
• Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc. ) for the delinquent cases with the ASMs on a day-to-day basis

ROLE PROFILE/JOB RESPONSIBILITIES