Lead Extended Warranty Non Motor Claims

. Team Management

• Participate in recruitment process to identify the right talent within the function
• Guide and direct the team in efficiently achieving their targets
• Establish individual performance expectations and regularly review individual performance of the team.
• Identify and create development opportunities for team members to enhance functional knowledge

2. Non Motor Claims Management

• Implement Claims SOP within the team and ensure adherence of the same.
• Handle large claim data and work load distribution within the team based on claims volume
• Monitoring day to day claims activities and ensure claim settlement as per agreed TAT
• Guide and direct the team member in handling large claim data
• Implement reports/MIS for daily/weekly/monthly basis based on settled claims
• Participate/lead clients review meetings as and when required.

3. Audit and compliance management

• Coordinate with clients for conducting regular field audits, identify and highlight any gaps if noticed. Prepare audit reports and suggest corrective actions.
• Collaborate with cross-functional team including claim processing, underwriters, Re-insurance team, finance and operations to address and handle operational requirements.

4. Customer grievance management

• Ensure customer grievance to be addressed at topmost priority and resolve the same within the set TAT laid down by department/organization
• Resolve critical complaints by handholding the team member and interacting with stakeholders like clients/underwriter/channel etc.

5. Training and Skill Development

• Conduct periodic training sessions for claims team, CFU team and other stakeholders as the case may be.
• Study best practices adopted by competitors/TPAs and discuss the same with superiors

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