ERP Support Technician

Job Description:

Position Purpose and Objectives:

The ERP Support Technician interacts with business users by performing business and systems analysis and end-user support of our ERP system. The person performing this job will be required to troubleshoot application issues with the end users, perform analysis of workflows, program efficiently in SQL, assist with creating test scripts, assist user acceptance testing, and assist with training end-users.

Minimum Qualifications:

• Bachelors degree or equivalent experience.
• Minimum of 3 years experience in supporting application systems.
• MS SQL database programming experience preferred.
• Proficiency with T-SQL language is preferred.
• Financial and Accounting Knowledge Knowledge of generally accepted finance and accounting principles.
• Deltek Costpoint experience preferred.

Essential Job Functions and Responsibilities:

• Troubleshooting ERP Issues with end-users.
• Identify and manage the resolution of data issues in the ERP system.
• Provide support for functional and technical issues in the ERP system.
• Provide onboarding/termination activities in ERP system.
• Manage ERP system security.
• Support ERP system enhancements and assist with end-user acceptance testing.
• Support and track access requests.
• Manage ERP system configuration.

Interpersonal Skills Required:

• Strong analytic Skills.
• Ability to learn Learn how the ERP system works and how our end-users use the software.
• Excellent communication skills, oral and written communication skills for effective interaction with business users.
• Customer Focused - Sensitive to customer satisfaction, knows customer needs and expectations, responds promptly to customer queries, and strives to exceed customer expectations.
• Quality Focused - Shows commitment to quality in data and reporting output to the business users.

Location:

Chennai, India

Position Type:

Full-Time/Regular