Client Success Associate - B2B

Job description

About Amaha

Amaha, formerly named InnerHour, is a mental health organization founded in the year 2016 by renowned psychiatrist and healthcare entrepreneur, Dr. Amit Malik. The organization aims to create a mental health ecosystem that provides treatment & care plans for a range of mental health conditions like anxiety, depression, bipolar disorder, ADHD, OCD, schizophrenia, and addictions.

Amaha has an in-house expert team of 110+ psychiatrists and therapists and provides therapy sessions, psychiatric care, digital self-care tools, psychometric assessments, as well as community peer support. Over the last one year, we have delivered over 35,000 therapy and psychiatry sessions in 15+ languages across 300+ Indian cities. In 2019, Ms. Neha Kirpal, a social entrepreneur and global mental health ambassador, joined Amaha as Co-founder.

With a global ranking of #1-2 on the Play Store for self-help/self-care, the Amaha app was recognized as the Best App for Good in 2020 in India by Google Play. Today, the Amaha app has a significant footprint across 500+ cities globally, transforming the lives of over 4.5 million people.

Amaha also partners with corporates & institutions to cover the psychological and emotional needs of over 700,000 lives including Fortune 500 companies like Abbott, Piramal, Prudential, Cipla, InfoEdge & Godrej. With this integrated mental healthcare ecosystem of corporate partners, we continue to build trust, grow in scale, and foster an ecosystem of care.

Our core team comprises alumni from IIT, IIM, ISB, Wharton, St. Xaviers, London Business School, and other top schools across the world, with significant experience in developing and delivering emotional wellness products to individual users and businesses.

About the Role

We are looking for a Junior Client Servicing Associate to manage & nurture our existing corporate clients. As a client servicing associate, you will be our enterprise clients' first point of contact. Long-term relationship building, working efficiently with your team & other teams, and striving to provide exceptional client service are the key tenets of this role.

The associate will be responsible for handling all client inquiries, concerns, and complaints in a professional & satisfactory manner. The associates responsibilities will also include collaborating with the relevant teams to address client needs and providing regular updates to all the internal stakeholders.

Key Responsibilities

• Cultivating solid relationships with clients through the provision of exceptional service
• Maintaining an accurate record of all existing clients & deliverables
• Responding to client inquiries in a timely and professional manner
• Managing all incoming data files from clients
• Reviewing data for inconsistencies or anomalies & communicating with clients about data changes or requirements
• Preparing detailed reports for management and other teams by analyzing and interpreting data
• Liaising with internal cross-functional teams to fulfill client expectations

Skills & Qualifications

• Graduate from a reputed institution
• A user-first mindset
• Excellent verbal and written communication skills
• High attention to detail
• Ability to work independently and flexibly
• Ability to work exceptionally in a team & work across diverse teams
• Exceptional organizational skills
• Drive to innovate & add value
• Ability to work well under pressure and meet deadlines

What is it like working at Amaha?

The learning opportunities are limitless and we guarantee an exciting and transparent work culture. You will get the chance to contribute to a thriving start-up providing mental health solutions to millions of Indians! This includes:

• Working on multiple exciting projects
• The chance to work with real innovators and leaders in the field
• Working in a supportive, collaborative, and entrepreneurial atmosphere
• Working with people who believe in hard work, sustainability, and ownership
• Being part of a work culture that is driven by creativity and excellence

Our team is (mostly) young, energetic, the best at what they do, and growing every day.

You will be working alongside people who are passionate about their work and can teach you skills across several domains and fields.

If you show exemplary commitment, dedication, ambition, and grit, you will likely be working here for a long time!

This is a full-time role, based in Delhi - Remotely