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6 Axelerant Jobs
Logistics and IT Support Specialist
2-5 years
Gurgaon / Gurugram
1 vacancy
Logistics and IT Support Specialist
Axelerant
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Your Job Responsibilities
Skills and Qualifications Required
This combined role offers a unique opportunity to apply logistics expertise, MDM knowledge, and technical support skills in a fast-paced, customer-focused organization. If you re organized, tech-savvy, and dedicated to delivering outstanding service, we d love to hear from you!
Logistics Operations
- Receiving and Inventory Management: Handle incoming stock, maintain accurate records, and ensure proper storage.
- Device Preparation: Assess, clean, and prepare devices for reuse or repair to ensure out-of-the-box quality.
- Shipping and Documentation: Pack items securely, label them for shipping, and maintain precise records of all transactions.
- Device Audits: Conduct regular inventory checks to ensure accuracy and accountability.
- Reporting: Quickly report missing, lost, or damaged items to supervisors.
IT Support and Repairs
- Customer Support: Provide empathetic, personalized assistance via phone, email, and chat for device-related issues (e.g., laptops, smartphones).
- Troubleshooting: Diagnose and resolve technical problems efficiently, escalating complex issues when necessary.
- Repairs: Perform hardware repairs, including replacing screens, batteries, and other components. Manage software installations, updates, and troubleshooting. Liaise with external vendors as necessary.
- Quality Assurance: Ensure all repairs meet company standards through rigorous testing.
- Proactive Support: Identify recurring issues, update knowledge bases, and suggest improvements to devices and applications.
- Team Collaboration: Work with colleagues to ensure consistent, high-quality user experiences and brainstorm solutions to challenges.
- Feedback and Learning: Share user insights with product teams and participate in regular training to stay updated on product features and industry trends.
- MDM Expertise: Demonstrate working knowledge of MDM solutions like Hexnode, Jamf, or similar tools.
- Device Enrollment and Management: Configure, enroll, and manage devices through MDM platforms.
- Policy Enforcement: Implement and manage security and compliance policies via MDM systems.
- MDM Troubleshooting: Resolve device-specific issues related to MDM configurations.
Essential Skills
- Experience in logistics, inventory management, and IT support.
- Working knowledge of Mobile Device Management (MDM) solutions like Hexnode, Jamf, or similar platforms.
- Strong organizational skills and attention to detail.
- Knowledge of laptop hardware/software, remote troubleshooting, and device repair.
- Familiarity with shipping, receiving, and inventory tracking processes.
- Exceptional communication skills to guide users and explain technical concepts clearly.
- Ability to speak and communicate effectively in English and Hindi. Other languages are a welcome bonus but not necessary.
Technical Proficiency
- Experience with Google Suite, CRM, and support ticketing systems.
- Familiarity with various operating systems (Windows, macOS, iOS, Android).
- Ability to create shipping labels, manage inventory, and perform cycle counts.
Preferred Qualifications
- Certifications in technical support, logistics, or relevant technology areas.
- Certifications in Apple IT Support or Microsoft IT Support Specialist are desirable
- Experience with device management tools like Apple Business Manager and MDM solutions like Hexnode or Jamf.
- Prior experience working at laptop/desktop repair centers, with experience in chip-level repairs.
Personality Needs
- Accountable and responsible for support and regular operations
- Diligent and detailed with case documentation
- Ability to speak up and highlight gaps in the process
- Be resourceful and solution focussed
This combined role offers a unique opportunity to apply logistics expertise, MDM knowledge, and technical support skills in a fast-paced, customer-focused organization. If you re organized, tech-savvy, and dedicated to delivering outstanding service, we d love to hear from you!
Employment Type: Full Time, Permanent
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What Axelerant employees are saying about work life
based on 40 employees
Flexible timing
Monday to Friday
No travel
Axelerant Benefits
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Child care Work From Home Team Outings Education Assistance Soft Skill Training
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