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5 Axelerant Jobs
Logistics and IT Support Specialist
2-5 years
Gurgaon / Gurugram
1 vacancy
Logistics and IT Support Specialist
Axelerant
posted 5d ago
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Flexible timing
Key skills for the job
Job Description
Your Job Responsibilities
Skills and Qualifications Required
This combined role offers a unique opportunity to apply logistics expertise, MDM knowledge, and technical support skills in a fast-paced, customer-focused organization. If you re organized, tech-savvy, and dedicated to delivering outstanding service, we d love to hear from you!
Logistics Operations
- Receiving and Inventory Management: Handle incoming stock, maintain accurate records, and ensure proper storage.
- Device Preparation: Assess, clean, and prepare devices for reuse or repair to ensure out-of-the-box quality.
- Shipping and Documentation: Pack items securely, label them for shipping, and maintain precise records of all transactions.
- Device Audits: Conduct regular inventory checks to ensure accuracy and accountability.
- Reporting: Quickly report missing, lost, or damaged items to supervisors.
IT Support and Repairs
- Customer Support: Provide empathetic, personalized assistance via phone, email, and chat for device-related issues (e.g., laptops, smartphones).
- Troubleshooting: Diagnose and resolve technical problems efficiently, escalating complex issues when necessary.
- Repairs: Perform hardware repairs, including replacing screens, batteries, and other components. Manage software installations, updates, and troubleshooting. Liaise with external vendors as necessary.
- Quality Assurance: Ensure all repairs meet company standards through rigorous testing.
- Proactive Support: Identify recurring issues, update knowledge bases, and suggest improvements to devices and applications.
- Team Collaboration: Work with colleagues to ensure consistent, high-quality user experiences and brainstorm solutions to challenges.
- Feedback and Learning: Share user insights with product teams and participate in regular training to stay updated on product features and industry trends.
- MDM Expertise: Demonstrate working knowledge of MDM solutions like Hexnode, Jamf, or similar tools.
- Device Enrollment and Management: Configure, enroll, and manage devices through MDM platforms.
- Policy Enforcement: Implement and manage security and compliance policies via MDM systems.
- MDM Troubleshooting: Resolve device-specific issues related to MDM configurations.
Essential Skills
- Experience in logistics, inventory management, and IT support.
- Working knowledge of Mobile Device Management (MDM) solutions like Hexnode, Jamf, or similar platforms.
- Strong organizational skills and attention to detail.
- Knowledge of laptop hardware/software, remote troubleshooting, and device repair.
- Familiarity with shipping, receiving, and inventory tracking processes.
- Exceptional communication skills to guide users and explain technical concepts clearly.
- Ability to speak and communicate effectively in English and Hindi. Other languages are a welcome bonus but not necessary.
Technical Proficiency
- Experience with Google Suite, CRM, and support ticketing systems.
- Familiarity with various operating systems (Windows, macOS, iOS, Android).
- Ability to create shipping labels, manage inventory, and perform cycle counts.
Preferred Qualifications
- Certifications in technical support, logistics, or relevant technology areas.
- Certifications in Apple IT Support or Microsoft IT Support Specialist are desirable
- Experience with device management tools like Apple Business Manager and MDM solutions like Hexnode or Jamf.
- Prior experience working at laptop/desktop repair centers, with experience in chip-level repairs.
Personality Needs
- Accountable and responsible for support and regular operations
- Diligent and detailed with case documentation
- Ability to speak up and highlight gaps in the process
- Be resourceful and solution focussed
This combined role offers a unique opportunity to apply logistics expertise, MDM knowledge, and technical support skills in a fast-paced, customer-focused organization. If you re organized, tech-savvy, and dedicated to delivering outstanding service, we d love to hear from you!
Employment Type: Full Time, Permanent
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based on 40 employees
Flexible timing
Monday to Friday
No travel
Axelerant Benefits
Submitted by Company
Child care Work From Home Team Outings Education Assistance Soft Skill Training
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