Reservation Executive

• Roles and Responsibilities

• Handling and managing reservations process through various communication platforms
• Monitor room sales and improve sales technique
• Handle inquiries and obtain correct information regarding details of reservation
• Confirm and process reservation requests.
• Ensure all information pertaining to reservations are properly taken and entered into the system
• Keep up to date rooms available for sale and any changes in hotel room rates
• Help maximise room sales by upselling to a higher category
• Maintain and update all room reservation transactions, room availabilites
• Handle group bookings as well as end to end reservations processes
• Check arrival list for next day arrival bookings
• Work closely with Sales and Front Desk and other departments, to ensure guest requirements are met
• Perform any other duties as and when assigned by management

Desired Candidate Profile

• Possess a degree in Tourism/Hospitality Management/Travel or equivalent
• Possess at least  2 years relevant hospitality experience
• Good communication and interpersonal skills (mandatory)

Perks and Benefits

• 5 day working week (rotational basis)
• yearly appraisals & festive bonus
• a tentative work trip to UK