Office Order Management

Job Description

Maintain and provide support to the team of customer service representatives in orders entry.

• Enter and maintain the quality of information and dates entered into system.
• Make use of VIP platforms, Trim, D2comm, as necessary, for the entry of orders to the system.
• Follow up on orders that are pending by GPD, specifically by End Dates, feedback to the CSR team in case of discrepancy.
• Enter in system credits and/or returns if required.Maintain the efficiency standards established by the company.
• Support and/or update customer reports as a specific Order Entry Clerk Specialized Equipment task.Follow the quality guidelines and orders.
• Order Process in Oracle BDP/BDC/BDA (VD APP, Zoom and Zoom Capture)
• Order Process in VIPSOrder Process in OLD d2com
• Order Process in New d2com
• Order Process in ACSOrder Process in PO release Site
• Order transfer BDP to BDC
• Order Process in CPQ Live
• Order Process in AJKSRMA /REP Creation in BDP/BDA/BDC )
• Customer Call Out order Verification for D2com RFID