Web Host Manager - Complete Solution - Order Management

1. Order Processing & Management:
   • Process, verify, and manage incoming orders on WHMCS.
   • Resolve issues related to pending, failed, or incorrect orders promptly.
   • Ensure timely subscription renewals and handle cancellations as per company policy.
2. Customer Support:
   • Respond to customer inquiries regarding order status, billing, and payments.
   • Troubleshoot common issues related to WHMCS operations.
   • Provide guidance on subscription and renewal options.
3. Payment & Billing Management:
   • Verify payment statuses and resolve discrepancies with payment gateways.
   • Generate and share invoices and receipts with customers.
4. WHMCS Maintenance:
   • Update product details, prices, and offers in the WHMCS system.
   • Collaborate with the technical team to fix minor platform bugs.
5. Reporting & Documentation:
   • Generate order and sales reports regularly for management.
   • Document recurring issues and suggest process improvements.

• Education: Any bachelor s degree (preferred: IT, Commerce, or Business-related fields).
• Experience: 6 months to 1 year of hands-on experience with WHMCS.

Skills Required:

• Proficiency in WHMCS operations (order management, billing, and product setup).
• Strong customer service and communication skills.
• Basic understanding of payment gateways and troubleshooting techniques.
• Attention to detail and ability to manage multiple tasks.

• Full-time, 10:00 AM to 7:00 PM (may vary depending on workload).

• Work in a growing e-commerce environment with a focus on WHMCS.
• Opportunity for career growth with advanced training and certifications.
• Collaborative and supportive workplace culture.