CS Supervisor

Responsible for the overall arrangement of the OM team, leading and training the OM team to process customer orders timely and accurately; Timely coordination and processing with other departments regarding relative order information issues;

Handle customer complaints, develop improvement plans, and improve the quality and efficiency of the OM team;

Work closely with customer service and sales teams to optimise order form design and processes to improve customer satisfaction;

Participate in and implement the companys global improvement projects related to order processing;

Participate in interviews, talent selection and other personnel arrangements, and help subordinates complete on-the-job training plans;

Reasonably allocate the tasks, manage the attendance and performance of team members ;

Provide on the job training and coaching for newcomers;

Promptly deliver various important information to employees, supervise and implement company policies within the department;

Responsible for the management in employee discipline and performance, 5S, safety, equipment status, efficiency.

Product quality and visual management, leading the team to achieve the KPI.

Actively participate in the company s basic knowledge of ISO9001, FSC, EHS and related training. Lead the team to work according to the relative procedures and guidelines.

Actively participate in various improvement projects.

Drive continuous improvement actions to achieve the business goals (service level, quality cost control, etc.)

Follow up other tasks arranged by the manager.

College graduate or above, good English written skill

Proficiency in computer operation and MS office, good at data analysis;

More than 5 years of relevant work experience, at least 3 years of relevant man