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3.7

based on 248 Reviews

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64 Avantor Jobs

Associate-Customer Services NA

0-5 years

Coimbatore

Associate-Customer Services NA

Avantor

posted 11d ago

Job Description

The Opportunity:

Avantor is looking for an Associate for the Customer Service team. It is an entry-level position. He/She should be responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives or supervisors.

What we're looking for

Education: Undergraduate, Graduate, Diploma, or Equivalent Work Experience required.

Experience: 0-5 years of Customer Service experience preferred.

Preferred Qualification:

  • Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access, and Outlook.
  • Excellent customer service skills (friendly, courteous, and helpful).
  • Excellent communication skills (grammar, voice, diction).
  • Strong customer orientation.
  • Ability to evaluate customer needs, and respond with appropriate action/delivery

How you will thrive and create an impact:

  • Primary contact with customers by email/fax/chat/phone concerning orders, returns, shipments and products.
  • Receive and enter phone, fax, email and chat orders.
  • Call/Email customers when necessary to advise shipments delay and/or information necessary to process orders.
  • Make changes to or cancel orders/backorders and notify customers as required.
  • Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
  • Initiate file maintenance for corrections to customer file.
  • Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).
  • Manage order entry database as required to satisfy customer requests.
  • Generate reports from database as per business needs.
  • Work closely with internal departments and/or manufacturer to assure commitment to customer is met in a timely manner.
  • Solicit sale of new or additional services.
  • Handle irate customers in a professional manner.
  • Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns.
  • Initiating shipment tracers with carriers.
  • Performs other duties as assigned.

Employment Type: Full Time, Permanent

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What people at Avantor are saying

Customer Service salary at Avantor

reported by 3 employees with 1-2 years exp.
₹3 L/yr - ₹3.2 L/yr
10% more than the average Customer Service Salary in India
View more details

What Avantor employees are saying about work life

based on 248 employees
55%
69%
58%
74%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Avantor Benefits

Submitted by Company
Health Insurance
Life Insurance
Disability Insurance
Vision Insurance
Maternity & Paternity Leave
Vacation & Paid Time Off +4 more
Submitted by Employees
Free Transport
Health Insurance
Work From Home
Job Training
Cafeteria
Team Outings +6 more
View more benefits

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