Human Resources Transaction Delivery, Team Lead

We are seeking a highly motivated and experienced Team Lead Transaction Delivery reporting to the Supervisor Transaction Delivery within the HR Shared Services Center. The successful candidate will be responsible for overseeing the execution of HR transactions, ensuring the delivery of high-quality HR services, and driving continuous improvement in processes and systems for the Europe region

• Lead the European Transaction Delivery team, ensuring timely and accurate processing of HR transactions such as new hires, terminations, transfers, promotions, and benefits administration.

• Ensure compliance with company policies, employment laws, and regulatory requirements.

• Monitor and analyze transactional processes to identify trends, issues, and opportunities for improvement.

• Collaborate with HR Business Partners, Payroll, IT, and other stakeholders to ensure seamless HR service delivery.

• Provide guidance and support to team members, fostering a positive work environment and promoting professional development.

• Develop and implement knowledge articles and best practices for transaction processing.

• Point of escalation for complex employee inquiries and issues escalated by the team.

• Prepare and present reports on team performance, transaction volumes, and service level agreements (SLAs).

• Participate in HR projects and initiatives as required.

EXPERIENCE:

Education: Bachelor's degree in Human Resources, Business Administration, or a related field.

Experience: Minimum of 5 years of experience in HR service delivery, with some supervisory or leadership role preferred.

• Strong knowledge of HR processes and best practices.

• Proficiency in HR Information Systems (HRIS) and Microsoft Office Suite.

• Excellent leadership, communication, and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Strong analytical and problem-solving abilities.

• Experience in process improvement methodologies such as Lean or Six Sigma is a plus.

• High proficiency in English language both written and spoken

• Proficiency in other regional language desirable

SKILLS AND COMPETENCIES:

• Strong leadership and management skills.

• Excellent communication and interpersonal skills.

• Analytical and problem-solving abilities.

• Knowledge of local labor laws and regulations.

• Ability to work in a fast-paced and dynamic environment.