Associate - AR Support Services

Avantor is looking for a dynamic, forward-thinking, and experienced Associate to be involved in working in coordination with many internal teams to work to resolve billing-related exceptions and issues and work on the business projects that are key to business.

This role will be a full-time position based out of our Coimbatore India office. The key role is to support the business division by submitting invoices in various customer portals and needs to handle customer queries by working with both internal & external customers on various Billing methods set-ups & specialized Billing. To be a team player, going the extra mile to resolve customer queries.

If you are passionate about solving complex challenges and driving innovation let's talk!

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What we're looking for

• Education: bachelor's or master's degree in finance and accounting
• Experience: 2+ years of overall experience in financial and data analysis, accounting, and disputes.
• Knowledge of SAP accounting software would be an added advantage.
• Proficiency in Microsoft Office MS Word and MS Excel and/or MS Access
• Should be Flexible to work in night shifts and working from the office.

How you will thrive and create an impact

• Posting VWR invoices accurately on various customer and third-party invoicing portals
• Handling the rejected electronic invoice transmissions by reprocessing and identifying the root cause of the failure.
• Assisting the Project leads in setting up new customers with VWR's various billing services Liaising with the Collections & Sales Team to resolve critical billing-related issues.
• Addressing queries from internal & external customers on time via phone & email
• Liaising with external service providers and third-party business portals to resolve technical issues.
• Making appropriate changes in the ERP system as per the customer's billing needs.Process auto/electronic billing.
• Work closely with Accounts Receivable staff to provide up-to-date and accurate billing and payment information.
• Monitor the status of billing, i.e., what has been turned in for drafting and finalizing, and be responsible for ensuring that assigned billing stakeholders turn billing in on a timely basis.
• Maintain and update special instructions related to billing stakeholders' needs in generating their bills.
• Work on EDI rejection and retransmission of invoices and tracking of the same.
• Maintain official client billing files and keep filing current audits of policy and compliance to standards, including liaison with internal and external auditors.