RCM Executive- AR Caller (US Medical Billing Process)

Position Overview: We are seeking a highly motivated and detail-oriented individual to
join our team as an Accounts Receivable (AR) Caller in our US Medical Billing Process. The AR
Caller will be responsible for managing accounts receivable for medical services rendered,
ensuring timely payments from insurance companies, and resolving any discrepancies or
denials.
Key Responsibilities: Shift Timing: 05:30 PM to 02:30 AM / 06:30 PM to 03: 30 AM
Working Days: 05 days (Monday to Friday)
- Review and follow up on outstanding claims with insurance companies for medical services
provided.
- Initiate timely and effective communication with insurance companies to expedite claim
processing and resolve payment discrepancies.
- Verify insurance eligibility and coverage details for patients to ensure accurate billing and
claims submission.
- Identify and resolve billing issues, including claim denials, rejections, and underpayments,
through thorough investigation and follow-up.
- Maintain accurate and up-to-date records of all communication and actions taken
regarding accounts receivable.
- Collaborate with internal teams, including medical coding and billing departments, to
address any billing or coding errors and optimize claim submission.
- Provide excellent customer service to patients and insurance companies by addressing
inquiries and concerns regarding billing and claims status.
- Stay updated on industry regulations, payer policies, and coding guidelines to ensure
compliance and maximize reimbursement.