Supervisor, Applications Support

• Full working knowledge of the digital Solutions suite which include Inventory Manager, Chemical Manager and Equipment Manager
  • Lead and monitor the team in providing administrative support to the various .com instances we utilize in conjunction with our digital solutions suite.
• Oversee electronic communication between DS suite and our ERP SAP system.
  • Possess full knowledge of SAP ERP Order to Cash
  • Assist with resolution of SAP XML communication issues.
  • Monitor Accurate Set up and maintenance EDI integrations.
• Possess working knowledge of C4C.
  • Provide support to Equipment services team (C4C, FSM)
  • Review the lead/Opportunity pipeline providing suggestions to Stakeholders
• Lead & Implement multiple Automations/Improvement through ABS Methodology for the Coimbatore Services team through problem solving and Analytics.
• Manage Priority projects, identify process risks, being a core contact for Digital Solutions
• Ensure P1 issues are acted upon immediately and prioritized. Review P2 issues for the tools and prioritize for resolution.
• Coach and develop the team to be successful and ready for the next level
• Approver post UAT Testing of Tool Enhancements & Defect resolution.
• Responsible for team performance, visibility, and success
• Promote an inclusive, respectful workplace, by uncovering issues that are specific to the needs of a diversity community.
• Provide training and instruction to end users
• Seeks opportunities to provide solutions to resolve issues with Digital Solutions tools.
• Provides recommendations on areas for process improvement within both the applications and site SOPs.
• Make decisions based on policies and past precedents, seeking guidance, as necessary.
• Be accountable for performance metrics such as schedule adherence, productivity standards, and quality standards of process & people.
• Perform other duties as assigned.

QUALIFICATIONS (Education/training, experience, and certifications)

• Bachelor's degree required.
• 5+ years relevant experience in Digital Solutions Tools (Inventory Manager, Chemical Manager and Equipment Manager) is Preferred
• Demonstrated problem-solving skills and resourcefulness, including Root Cause Analysis (RCA)
• Intermediate computer skills are necessary; ability to work in multiple systems concurrently.
• Technical proficiency with the ability to quickly learn and train proprietary systems.

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Strong communication skills, both verbal and written
• Ability to collaborate with team members and employees from other departments, while also demonstrating the capability to work independently.
• Ability to manage multiple priorities in a fast-paced and complex environment.
• Good organization and time management skills
• Display attentive and active listening abilities.
• Ability to maintain composure and positive attitude during challenging situations.
• Good knowledge with SAP system, particularly in Inventory Operations and Order to Cash (OTC) processes