Supervisor, Applications Support

Avantor is looking for a dynamic, forward-thinking, and experienced Supervisor, Applications Support, who will be responsible for delivering results against some of the most complex business and technology initiatives.

This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation let’s talk!

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

MAJOR JOB DUTIES, RESPONSIBILITIES AND DELIVERABLES (KPIs)

• Full working knowledge of the digital Solutions suite which include Inventory Manager, Chemical Manager and Equipment Manager
• Lead and monitor the team in providing administrative support to the various .com instances we utilize in conjunction with our digital solutions suite.
• Oversee electronic communication between DS suite and our ERP SAP system.
• Possess full knowledge of SAP ERP Order to Cash
• Assist with resolution of SAP XML communication issues.
• Monitor Accurate Set up and maintenance EDI integrations.
• Possess working knowledge of C4C.
• Provide support to Equipment services team (C4C, FSM)
• Review the lead/Opportunity pipeline providing suggestions to Stakeholders
• Lead & Implement multiple Automations/Improvement through ABS Methodology for the Coimbatore Services team through problem solving and Analytics.
• Manage Priority projects, identify process risks, being a core contact for Digital Solutions
• Ensure P1 issues are acted upon immediately and prioritized. Review P2 issues for the tools and prioritize for resolution.
• Coach and develop the team to be successful and ready for the next level
• Approver post UAT Testing of Tool Enhancements & Defect resolution.
• Responsible for team performance, visibility, and success
• Promote an inclusive, respectful workplace, by uncovering issues that are specific to the needs of a diversity community.
• Provide training and instruction to end users
• Seeks opportunities to provide solutions to resolve issues with Digital Solutions tools.
• Provides recommendations on areas for process improvement within both the applications and site SOPs.
• Make decisions based on policies and past precedents, seeking guidance, as necessary.
• Be accountable for performance metrics such as schedule adherence, productivity standards, and quality standards of process & people.
• Perform other duties as assigned.

QUALIFICATIONS (Education/training, experience, and certifications)

• Bachelor’s degree required.
• 5+ years relevant experience in Digital Solutions Tools (Inventory Manager, Chemical Manager and Equipment Manager) is Preferred
• Demonstrated problem-solving skills and resourcefulness, including Root Cause Analysis (RCA)
• Intermediate computer skills are necessary; ability to work in multiple systems concurrently.
• Technical proficiency with the ability to quickly learn and train proprietary systems.

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Strong communication skills, both verbal and written
• Ability to collaborate with team members and employees from other departments, while also demonstrating the capability to work independently.
• Ability to manage multiple priorities in a fast-paced and complex environment.
• Good organization and time management skills
• Display attentive and active listening abilities.
• Ability to maintain composure and positive attitude during challenging situations.
• Good knowledge with SAP system, particularly in Inventory Operations and Order to Cash (OTC) processes