Supervisor, Specialized Services

Avantor is looking for a dynamic, forward-thinking, and experienced HR Supervisor for Specialized Services will lead our Specialized Service team within the HR Shared Services Center. The HR Supervisor ensures that all processes are aligned with organizational goals and comply with legal and regulatory standards. This position is required to monitor levels of client service responsiveness, production and quality to ensure that group goals and Service Level Agreements are met by utilizing effective people management skills along with efficient, timely and accurate use of resources

This role will be a full-time position based out of our Coimbatore office. HR Supervisor is responsible for various human resources functions with a focus on specialized areas such as benefits, compliance issues, leave mgmt. and other complex HR services. The role involves supervising a team, ensuring the timely and accurate delivery of services, and providing expert guidance on specialized HR topics.

What were looking for

Education: Bachelors degree in human resources, Business Administration, or a related field.

Experience: Minimum of 5 years of experience in HR service delivery, with at least 2 years in a supervisory or leadership role preferred.

Skills: Strong organizational, communication, and decision-making skills. Knowledge of labor legislation and HR best practices.

• This role requires a blend of strategic planning and hands-on management to ensure the HR department runs smoothly and effectively
• Proficiency in Workday and Service Now (SNOW)
• High proficiency in English language both written and spoken
• Strong leadership and management skills.
• Excellent communication and interpersonal skills
• Flexible to work from office and work in shifts that suit business requirements.

How you will thrive and create an impact

• Oversee the day-to-day operations of specialized HR services team
• Ensure that all HR processes within the specialized function are carried out efficiently, accurately, and in accordance with company policies and legal requirements.
• Monitor service levels and ensure timely resolution of employee inquiries and requests.
• Policy Implementation: Design and implement company policies and procedures. Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue
• Provide ongoing and back up support for assigned functional Human Resources team and possesses HR knowledge so that they can cross train coordinators as needed
• Maintain and apply knowledge of onboarding and HR programs, policies, benefit plans to quickly resolve customer issues or concerns
• Engage key partners as needed, including HR Business Partners, Health Care Providers, Vendor Partners, Employment Law, Compliance and Accessibility teams
• Database Management: Maintain and manage the companys employee database.
• Specialized Services: Focus on specific HR areas such as benefits and leave administration, payroll, talent acquisition and onboarding.