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Engaged Employer

Avalara Technologies

Compare

3.6

based on 253 Reviews

138 Avalara Technologies Jobs

Go Live Analyst

Avalara

3.6

based on 253 Reviews

2-4 years

₹ 6.25 - 6.8L/yr (AmbitionBox estimate)

Pune

1 vacancy

Go Live Analyst

Avalara Technologies

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Project Management Automation Taxation Business Operations Wellness

+ 4 more

Job Description

You will manage a diverse portfolio of over 150 customers throughout the implementation process of Avalaras tax compliance automation solutions.
You will guide customers in strategizing the implementation of Avalaras tax automation suite to align with their business operations and industry standards.
You will monitor and document important milestones, deadlines, potential risks, and customer interactions associated with implementations.
You will also collaborate with internal and external stakeholders to facilitate project management activities.
You will also provide comprehensive support to customers by addressing inquiries, tracking issues, and ensuring the resolution or escalation of issues following company protocols.
Deliver assistance to end-users during the onboarding phase.
Maintain accurate records in internal implementation tracking systems for transparent cross-departmental visibility and reporting.
Follow established implementation standards and procedures.
Undertake any additional responsibilities as assigned.
Manage a portfolio of ~150+ customers as they implement Avalaras tax compliance automation products
Assist customers in planning their implementation of Avalaras tax automation suite to support their business processes and industry best practices
Track key aspects of customer implementations, including key tasks, target dates, forecast dates, risk factors and customer interactions
Engage internal and external business partners as part of the project management process
Support customers success by answering application questions, tracking issues, monitoring changes and resolving or escalating problems according to company guidelines
Provide training and end-user support during customer onboarding
Update internal implementation tracking systems in a timely and accurate manner for cross-departmental visibility and reporting
Follow established implementation standards and operating procedures
- Perform other tasks as assigned.

What Youll Need to be Successful

Bachelors degree from an accredited institution or equivalent practical experience.
Demonstrated proficiency in managing customer relationships in a dynamic service environment, preferably with two or more years of experience in software implementation, within the B2B realm.
Excellent command of spoken and written English.
Proficiency in the Microsoft Office Suite, Excel, and PowerPoint.
Strong organizational skills, ability to multitask, prioritize effectively, and deliver tangible outcomes.
Results-oriented mindset with exceptional time management and interpersonal skills.
Assess customer needs promptly, and tailor instructions and training accordingly.
Passionate about ensuring customer success and dedicated to ongoing personal and professional growth.
Preferably comfortable working night shifts.
Familiarity with Sales and Use Tax concepts

Preferred Qualifications:

Technical Graduate/Post-Graduate
Proficiency in Salesforce, Jira, Gainsight, Troubleshooting Ticketing Tools
Experience installing and configuring multiple ERPs, such as WooCommerce, Sage, Dynamics, Salesforce, NetSuite, and QuickBooks.
Prior exposure to tax automation software implementation or experience in tax-related roles

Employment Type: Full Time, Permanent

Functional Areas: Accounting/Finance

Read full job description

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People are getting interviews at Avalara Technologies through

(based on 39 Avalara Technologies interviews)

Job Portal

Company Website

Referral

Campus Placement

Walkin

33%

10%

33% candidates got the interview through other sources.

High Confidence

What people at Avalara Technologies are saying

2.9

Rating based on 8 Analyst reviews

Anonymous · Accounting & Taxation in Pune

Likes

It gives you good flexibility

Dislikes

It has toxic team culture anyone who does not like you has the ability to destroy your career, India team is in good books of head office so the higher management are like leeches they suck blood out of you Please look for any other company but do not join this one

Read 8 reviews