Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Avalara Technologies

Compare

3.5

based on 272 Reviews

156 Avalara Technologies Jobs

Technical Account Manager

Avalara

3.5

based on 272 Reviews

3-7 years

Pune

1 vacancy

Technical Account Manager

Avalara Technologies

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Data Analysis Salesforce Oracle ERP Systems Air Ticketing

+ 4 more

Job Description

What Youll Do

You will report to the Manager, Technical Support. You will work from the Pune office.

The Technical Account Manager is responsible for technical ticket management, driving customer satisfaction and expediting solutions for Enterprise customers. This requires acting as the authoritative technical escalation and ownership point, across multiple products to meet support entitlement requirements, providing an optimized customer experience.

What Your Responsibilities Will Be

Manage ticket workload, adhering to KPIs, SLAs, CSAT, and TTR goals.
Own enterprise support requests through resolution.
Conduct detailed ticket analysis, troubleshooting, and issue replication.
Communicate clearly with customers and maintain accurate records in the case tracking system.
Provide advanced knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle.
Engage in troubleshooting sessions, replicating issues, and hosting meetings with customers to address technical requests, providing timely communications.

What Youll Need to be Successful

At least 3 years of experience supporting enterprise-level software and customers, demonstrating your ability to handle complex technical issues in SaaS solutions.
Experienced with a mainstream ERP/CRM/Accounting software package: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, Workday or similar eComm systems is required.
Proven exceptional judgment and skills in managing and maintaining strong customer relationships, acting as an advocate for their needs.
Strong abilities in troubleshooting, root cause analysis, and providing proactive solutions based on data analysis and ticket trends.
Proficiency in Salesforce for ticket queue management, including ticket assignment, workload analysis, and advanced ticket driver analysis.
Familiarity with API testing tools like Postman and an excellent understanding of API functionality, database analysis, and data manipulation.
Experience working collaboratively across multiple functional areas, demonstrating your ability to navigate complex organizational structures, technical solutions and drive customer-focused solutions.

Require work during US business hours across multiple time zones.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Account Manager roles with real interview advice