Avalara - Senior Technical Writer - API Documentation (8-12 yrs)

About the Role :

We are looking for an experienced Sr. Technical Writer with 7+ years of experience to join and lead initiatives within our dynamic Product Experience team. In this role, you will create and maintain high-quality API documentation and code samples while mentoring junior writers and contributing to strategic content development. You will collaborate across teams to ensure documentation and supporting code align with user needs and business goals, driving improvements in the overall developer experience.

What You'll Do :

- Lead the development, evaluation, and modification of prototypes to support evolving hardware and software application development.

- Create user profiles with emphasis on human error control, display issues, visual interaction, physical manipulation, and task/objective analyses.

- Investigate complex technical challenges, applying usability and software design processes to deliver user-focused solutions.

- Collaborate with cross-functional teams to develop specifications describing user requirements and internal structures for products in development.

- Write, edit, and publish advanced documentation, including API reference guides, tutorials, FAQs, and comprehensive code samples.

- Contribute to the codebase by creating and maintaining example projects and SDKs that showcase best practices for Avalaras APIs.

- Provide mentorship and guidance to other writers, ensuring the team delivers consistent, high-quality work.

- Partner with design and engineering teams to provide strategic input on usability and documentation considerations during concept development and implementation.

What You'll Need to be Successful :

- You have demonstrated expertise in creating technical documentation and code samples that empower developers and enhance usability. Be prepared to share examples of your work, including complex projects or leadership initiatives, during the interview process.

- 7+ years of experience in technical writing and API documentation for enterprise software or developer tools.

- Proficiency in at least one programming language such as Python, Java, C#, or JavaScript, with experience in writing and debugging code.

- Proven experience leading documentation projects and mentoring team members.

- Experience creating and evaluating prototypes to support software and hardware development.

- Strong knowledge of usability principles and experience with tactile methods, visual graphics, and interactive systems.

- Proficiency in tools like Swagger/OpenAPI, Git, Markdown, and structured documentation frameworks such as DITA.

- Familiarity with content optimization tools like Acrolinx (or similar).

- Strong communication and collaboration skills, with experience working in cross-functional, global teams.

- Detail-oriented with a focus on delivering scalable, high-quality documentation and developer resources.