Auxo AI - IT Operation Lead - IT Support/Administration (8-12 yrs)

Skills Must Required :

MS365 , MS-Intune, Licensing Management, IT Security & Compliance (SOC2/HIPAA), MAC , Windows, iOS & Android, Vendor Management.

Job Summary :

We are seeking an experienced and proactive IT Administrator to manage IT assets, support employee onboarding/offboarding, and implement IT policies to ensure seamless operations. This role requires a strong background in IT systems administration, excellent troubleshooting skills, and hands-on expertise in managing Mac and Windows devices using Microsoft Intune. The ideal candidate will have a passion for IT, a keen interest in security, and a collaborative mindset to support cross-functional teams effectively.

Key Responsibilities :

Asset Management :

- Maintain and manage IT inventory, including processing equipment requests, tracking usage, and coordinating repairs or procurement.

- Ensure proper documentation of IT assets and oversee lifecycle management for devices and software.

Employee Onboarding/Offboarding :

- Set up and configure workstations for new hires, including Intune-based policies for Mac and Windows device management.

- Manage user accounts, access permissions, and equipment returns for offboarding employees, ensuring compliance with data security policies.

Policy Management & IT Security :

- Develop and enforce IT policies to maintain security and compliance with industry standards.

- Collaborate with Security Engineers to implement best practices and drive improvements in IT security.

- Provide training to employees on IT policies, tools, and security measures.

IT Support :

- Troubleshoot and resolve hardware, software, network, and system issues for Windows, Mac systems.

- Provide hands-on support for geographically distributed teams, utilizing remote desktop tools and software.

- Assist with collaboration tools (MS Teams), and unified communication platforms.

Systems and Network Administration :

- Install, configure, and manage workstation software, hardware, printers, and network devices.

- Use Microsoft Intune to deploy and manage device configurations, policies, and updates for Mac and Windows endpoints.

- Monitor system performance to ensure smooth and secure operations, performing regular backups and maintenance.

Project Management :

- Manage IT requirements for client projects, including equipment setup, software licensing, and documentation using tools.

- Drive technology initiatives in collaboration with cross-functional teams to enhance operational efficiency.

Required Skills & Experience :

- 4+ years of experience in IT support or administration.

- Strong proficiency in managing Mac and Windows devices using Microsoft Intune.

- Hands-on experience with Microsoft 365, Windows 10/11, Entra ID (Azure AD), antivirus tools, and collaboration platforms.

- Expertise in troubleshooting hardware, software, networking, and system issues.

- Familiarity with GitHub and additional cloud environments for access and permissions management.

- Knowledge of IT compliance frameworks and maintaining compliance in IT systems.

- Strong analytical and problem-solving skills with excellent multitasking abilities.

Preferred Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

- Familiarity with ITSM processes, SOC2, HIPAA policies, ticketing tools, and remote desktop applications.

- Exposure to project management in technology initiatives.

- Interest in IT security and a desire to grow in the security space.