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Senior Product Manager - Digital Channels
7-11 years
Bangalore / Bengaluru
1 vacancy
Senior Product Manager - Digital Channels
Autodesk
posted 8d ago
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Flexible timing
Key skills for the job
Job Description
Job Requisition ID #
Position Overview
This is a Product Management role reporting to the Group Product Manager of the Customer Support domain within the Enterprise Systems Experience (ESE) organization.
The Digital Channels product group s mission is to enable Go to Market teams in driving outcomes, via seamless customer interactions and experiences at scale, powered by AI and automation.
Autodesk is seeking a Senior Product Manager with experience in enabling digital channel/ customer engagement modalities for sales, customer success and support flows.
Responsibilities
Responsibilities
- Drive the vision and strategy for enabling live engagement channels such as Chat, Schedule a Call, and Messaging Apps, enhancing rep/agent productivity, improving overall efficiency and customer satisfaction
- Partner closely with engineering and drive the delivery of roadmap commitments, being responsible for landing impact
- Define and publish rolling 12-month roadmaps for your product group aligned to our goals, prioritizing the most important problems that will drive the biggest impact for Autodesk s Go to Market teams
- Develop and define comprehensive PRDs success metrics
- Define OKRs including the measurement methodology, baseline, and targets by quarter, supported by a high confidence roadmap
- committed to business impact
- Lead through uncertainty with proactive anticipation and mitigation of risks, managing partners, and guiding the team towards vision that youve defined
- Ensure understanding and strategic partnership through regular interlocks, 1:1s and stakeholder management best practices
Minimum Qualifications
- 8+ years of experience in product management
- 8+ years of experience driving strategy, vision, and implementation of digital channel engagements partnering with enterprise architects, engineering, and multiple stakeholders (business, legal, compliance)
- Experience in deploying communication channels/ omnichannel strategies for Contact Center as a Service
- Experience in integrating digital channels with Salesforce service cloud/ Service cloud voice, SFDC consoles
- Overall 4+ years of experience managing Digital Channels/ Omnichannel engagement roadmaps for customer success
- Excellent spoken and written communication skills with an ability to state things simply and persuasively for a variety of audiences - internal, external, business, and technical
- Exceptional planning, facilitation, dependency management, risk management analysis skills
- BS Degree in Computer Science, IT, Engineering, Mathematics or equivalent
Preferred Qualifications
- MS Degree in Computer Science, Engineering, Mathematics, Physics or equivalent
- Experience working with geographically diverse teams and remote employees a plus
- Technical fluency; understanding and discussing architectural concepts, scheduling tradeoffs, and new opportunities with technical team members
- You take risks and can make quick decisions
- You can take vague requirements, clarify, and drive them to execution
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About Autodesk
When you re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your futureJoin us!
Salary transparency
Salary is one part of Autodesk s competitive compensation package. Offers are based on the candidate s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package. Diversity Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https: / / www.autodesk.com / company / diversity-and-belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https: / / www.autodesk.com / company / diversity-and-belonging
Are you an existing contractor or consultant with Autodesk
Please search for open jobs and apply internally (not on this external site).
Employment Type: Full Time, Permanent
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What people at Autodesk are saying
Senior Product Manager salary at Autodesk
reported by
2
employees
with 12-16
years exp.
₹72.7
L/yr - ₹80.3
L/yr
127%
more
than the average Senior Product Manager Salary in India
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What Autodesk employees are saying about work life
based on 199 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Autodesk Benefits
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Submitted by Employees
Work From Home 
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
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