Call Quality Audit

Job Title : Soft Skills Audit(Call Quality Audit)

Experience : 0.5 to 6 Years

Shift Time: Rotational Night Shift

No Of Position: 10

Roles and Responsibilities

• Conduct call audits to ensure compliance with quality standards and regulations.
  
• Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.
  
• Participate in call calibration sessions to align with team members' performance expectations.
  
• Collaborate with the team to resolve issues related to call quality.
  

Desired Candidate Profile

• 0.5-6 years of experience in BPO or customer service industry.
  
• Strong understanding of call auditing, monitoring, and calibration processes.
  
• Excellent communication skills with ability to provide constructive feedback effectively.
  
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.