Customer Service Manager

Roles and Responsibilities

• Manage customer service operations at the branch level, ensuring excellent customer experience and satisfaction.
  Oversee cash handling, authorization, and cash management processes to minimize errors and optimize efficiency.
  Develop and implement strategies to increase sales growth through effective relationship building with customers.
• Supervise and support to Money Officer in performing his duties regarding cash management and contribute to verify transactions in real time.
• Promotes and cross sell the banks products and services Ensuring high level of customer service to enhance the banking experience of customers
• Spots opportunities for cross-sales and monitors leads from staff to maximize sales Responsible for all Money Officer activities being done on daily basis
• Assist to BOSM to fulfil and carry out necessary Branch and Bank objects and goals Counsels Money Officer staff on personnel issues and encourages empowerment to enhance their skills
• Monitors authenticity of instruments and safeguards the bank from fraudulent payments
• Monitors whether transactions are within the purview of operational guidelines